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Lead, SMB Customer Success & Retention

Job in Fort Snelling Unorganized Territory, Fort Snelling, Hennepin County, Minnesota, USA
Listing for: HHAeXchange
Full Time position
Listed on 2026-10-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 30000 USD Yearly USD 30000.00 YEAR
Job Description & How to Apply Below
Location: Fort Snelling Unorganized Territory

HHAeXchange is seeking a Supervisor, SMB Customer Success to lead a team of Customer Advisors supporting adoption, retention, and account health for SMB providers with $30K ARR and below. This on-site role is based in our Minneapolis, MN office.

You will monitor GRR, adoption, and churn; oversee renewals; and partner with cross-functional teams to resolve issues and drive customer value across the portfolio.

Join us at HHAeXchange as our next Lead, SMB Customer Success & Retention in Fort Snelling Unorganized Territory, MN, United States.

This posting is for the Lead, SMB Customer Success & Retention role at HHAeXchange, based in Fort Snelling Unorganized Territory, MN, United States.

We are looking to fill the Lead, SMB Customer Success & Retention position at HHAeXchange in Fort Snelling Unorganized Territory, MN, United States.

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