Lead Associate

Precision Shooting Center is a veteran-owned and operated, next-generation indoor simulation range and firearms training center located in Plymouth, MN. We offer cutting-edge simulator-based shooting experiences, private suites, CQB (close-quarters battle) training areas with modular setups, haptic weapon systems, and immersive scenarios—no live firearms or live-fire ranges. Our goal is to deliver a safe, innovative, and fun environment for skill-building, recreational simulation, and professional training for civilians, enthusiasts, and law enforcement.

Join us to help launch Minnesota’s premier simulation-focused shooting destination focused on fun, accessibility, and exceptional customer experiences.

We’re looking for friendly, customer-service-oriented individuals with prior experience in a guest-facing role (retail, hospitality, entertainment, or similar) who are excited to take on added responsibility and help lead our team. As a Lead Associate, you’ll step in to oversee daily operations when the Manager or Owner is not on-site, ensuring everything runs smoothly while delivering the same outstanding customer service that defines our brand.

You’ll greet guests, explain our unique simulator experiences, build excitement for different packages and features, troubleshoot basic issues, promote memberships and add-ons, and keep the facility clean and welcoming. Firearms experience is a bonus but not required—the priority is creating positive, memorable interactions that make guests want to come back.

Salary: $17.50 - $20.50 per hour

Bonus Eligible – Discretionary

401k with matching (vesting per plan schedule)

Medical, Dental, and Vision benefits available

Paid Time Off (PTO) for full-time lead associates

Holiday Pay

• Oversee daily operations of the simulation center when the Manager or Owner is not on-site, monitoring guest flow, team performance, and facility readiness.
• Open and close the facility according to established procedures and protocols.
• Provide guidance and support to Associates to maintain high standards of service, teamwork, and efficiency.
• Greet customers warmly at the front counter and deliver an enthusiastic first impression.
• Handle check-in/check-out for simulator bays, equipment rentals, private sessions, and events; process payments and bookings efficiently.
• Clearly explain Precision Shooting Center’s offerings (simulator experiences, private suites, CQB areas, haptic systems, immersive scenarios) and get guests excited to try different options, packages, and features.
• Assist guests with basic simulator orientation and troubleshoot minor issues (e.g., software glitches, session resets, setup adjustments).
• Promote memberships, additional sessions, events, and upgrades through friendly, natural conversations.
• Address guest and team concerns professionally and promptly.
• Perform regular cleaning and maintenance duties (e.g., light cleaning of common areas, restocking supplies, keeping simulator stations tidy and inviting).
• Collaborate with the Manager and team to ensure smooth operations and consistently high customer satisfaction.
• Ensure safe operation of firearms by students and guests.
• Additional duties as assigned.

• Previous experience in a customer-service-based job (e.g., retail, hospitality, front-desk, entertainment venue, or similar guest-facing role).
• Friendly, outgoing personality with a strong focus on customer service and making people feel welcome.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively in a team environment, follow instructions, and take initiative in a leadership-support capacity.
• Strong computer skills and willingness to quickly learn new…