Customer Account Manager

Customer Account Manager – RWI Logistics LLC

Base Pay Range

$75,000.00/yr – $85,000.00/yr

Description

The Customer Account Manager plays a pivotal role in driving the success of high-value Freight Management contracts. This position is entrusted with comprehensive oversight, leveraging extensive transportation expertise across all freight modes, technologies, and functions to deliver innovative solutions. The role demands a strategic approach to cost management, service enhancement, and capacity commitment, ensuring business objectives are exceeded. Collaborating closely with internal teams and customers, the manager guides efforts to optimize and elevate the entire supply chain experience.

• Strategic Account Leadership:
  Act as the primary contact for significant customer accounts, fostering high-impact business relationships across all organizational levels.
• Advanced Operational Oversight:
  Provide expert guidance to the freight management operations team, ensuring all freight activities align with SLAs and exceed performance metrics.
• Proactive Improvement Initiatives:
  Identify opportunities for process improvements, cost reduction, and service enhancement; implement forward-thinking solutions driving profitability.
• Comprehensive Business Analysis:
  Conduct in-depth reviews using data analytics and market intelligence to uncover insights and present growth strategies.
• RFP and Network Optimization:
  Collaborate with the capacity team to refine the RFP process and provide strategic recommendations for maximum savings.
• Executive Reporting and Insights:
  Deliver customer reports and performance analyses with actionable data.
• Strategic Contract Negotiations:
  Support negotiation and management of contract rate agreements with carriers.
• Audit and Approval Processes:
  Oversee review of rate quotes ensuring compliance with contractual obligations.
• Leadership and Development:
  Mentor and develop team members, fostering continuous improvement.
• High-Level Customer Engagement:
  Provide unwavering support to key accounts, including out-of-hours service when required.
• Additional Strategic Duties:
  Undertake responsibilities that contribute to the organization’s success.

• 20%–80% travel as needed, based on new customer implementation and existing business reviews.

• Education:
  
  4-year degree preferred.
• Experience:
  
  3–5 years logistics/supply chain industry experience required; project management preferred.
• Experience:
  
  3+ years managing operations of large customer accounts preferred.
• Knowledge:
  Solid understanding of carrier contracts, various modes, transit time, and networks.
• Skills:
  
  Strong interpersonal, organizational, and analytical skills; multitasking ability.
• Ability:
  Adapt quickly to changing expectations; resolve conflict; think critically; solve complex problems.
• Communication:
  Excellent verbal and written communication, including persuasion and negotiation.
• Commitment:
  Execute excellence and outstanding customer service.

This position is performed in a general office setting.

The physical demands include operating a computer/laptop and telephone, and the ability to talk and hear.

RWI Logistics LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Mid-Senior level

Full-time

Sales and Business Development

Transportation, Logistics, Supply Chain and Storage