Room Service Ambassador

Job Details

Job Type: Regular

Scheduled

Hours:

14

FLSA Status:
Non-Exempt

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Serve meals to patient in a personalized, professional, efficient manner. Instruct patients on meal ordering system. Assist patient in placing meal orders. Assess the patients capabilities to utilize the meal order system. Communicate with healthcare team to ensure the patients nutritional intake. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

• Service:
  Deliver and serve patient meals using service excellence standards. Utilize the AIDET model when interacting with internal and external customers. Demonstrate professional and courteous behavior. Resolve patient meal issues quickly and with a positive outcome.
• Service:
  Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Service:
  Communicate positively with assigned nursing unit personnel to facilitate proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Service:
  Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Cash handling:
  Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service.
• Quality:
  Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process. Role model clean, neat and professional appearance.
• Quality:
  Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards. Participate in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Education, Credentials, Licenses:

• High school diploma

Specialized Knowledge:

• Basic computer skills
• Strong verbal and written skills

Kind And Length Of

Experience:

• Customer service training and skills

Seniority level:
Entry level

Employment type:

Part-time

Job function:
Other

Industries:
Hospitals and Health Care

zabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We are guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork.

Our associates are the heart of everything we do.

Referrals increase your chances of interviewing zabeth Healthcare by 2x.