Front Desk Coordinator - Fort Valley Outpatient Clinic Job Fort Valley area,Georgia USA,Administrative/Clerical

Front Desk Coordinator - Fort Valley Outpatient Clinic

Full Time 410 East Church St, Fort Valley, Americus, GA, US

2 days ago Requisition

Salary Range: $27,000.00 To $32,000.00 Annually

Minimum Entry Salary *: $27,000 - $32,000 Depending on Education, Skill, and Experience

Location:

Fort Valley, GA

Services Area/Programs:
Administration Support

Description of Duties:

This position is located in Fort Valley, GA

Objectives of this Role:

The Front Desk Coordinator serves as the first point of contact for patients, families, and visitors, providing a welcoming, professional, and compassionate environment. This role supports clinic operations by managing scheduling, patient registration, communication, and administrative tasks while maintaining confidentiality and compliance with HIPAA standards.

Key Responsibilities:

Patient Interaction & Customer Service:

Greet patients and visitors in a friendly, respectful, and professional manner. Check patients in and out for appointments. Verify patient demographics, insurance, and contact information. Respond to phone calls, emails, and inquiries promptly and courteously. Manage high-volume call traffic and triage calls appropriately.

Scheduling & Coordination:

Schedule, reschedule, and confirm appointments in the electronic health record (EHR) system. Coordinate provider schedules and maintain accurate calendars. Send appointment reminders and follow up on missed appointments (no-shows).

Administrative Duties

Maintain accurate patient records and documentation. Collect co-pays, balances, and process payments as needed. Scan, upload, and file documents in the EHR system. Assist with intake paperwork and onboarding of new patients. Maintain front desk organization and supplies.

Compliance & Confidentiality:

Ensure all patient information is handled in accordance with HIPAA and privacy regulations. Follow clinic policies regarding patient confidentiality and data security. Maintain professional boundaries in a behavioral health setting.

Support Clinical Team:

Communicate effectively with clinicians and administrative staff. Relay messages, urgent concerns, or scheduling conflicts to providers. Assist with basic coordination of care as directed.

Qualifications:

High school diploma/GED and ability to perform basic office functions and computer related duties.

Preferred Qualifications:

1-2 years of front desk, medical office or customer service experience preferred
Strong verbal and written communication skills
Basic computer proficiency with Microsoft Office, EHR systems
Ability to multitask in a fast-paced environment
Professional demeanor and strong interpersonal skills
Experience in a behavioral health, mental health or medical setting
Familiarity with insurance verification and billing processes
Knowledge of HIPAA and healthcare privacy practices
Experience managing cash sheets and taking payments

Agency is an eligible worksite for the VA Education Benefit Program (Veterans)

Agency is an eligible work site for the Public Service Loan Forgiveness Program.

Middle Flint Health & Wellness services the following 11 counties:
Webster, Marion, Sumter, Schley, Taylor, Crisp, Dooly, Macon, Houston, Peach and Crawford.

An Equal Opportunity Employer

Middle Flint Health & Wellness does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs and activities. An applicant who has a disability which requires special accommodations should contact this office.

* ENTRY SALARY may be adjusted depending upon the selected candidate’s qualifications and agency budget considerations.

Benefits Offered Include:

Leave – Paid Time Off
Retirement – Retirement Plan
Insurance – Dental, Disability, Medical, Health Savings, Life, Vision;
Legal;
Accident
Professional Development – Clinical Supervision for Licensure track

Attachments (1)

Front Desk Coordinator - FVOP Position 10.09.2026.docx