Restoration Priority Responder

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

As the Restoration Priority Responder
, you serve as the first point of contact for property damage emergencies. You will provide rapid, professional response to residential and commercial losses — setting the tone for the entire mitigation process. This is a front-line, customer-facing role that requires excellent communication, organization, and technical ability.

This position also participates in an after-hours and weekend on-call rotation
, responding to dispatches for emergency losses.

• Respond promptly to emergency calls and perform on-site inspections to assess damage for water, fire, mold, or biohazard restoration projects.
• Document findings and create initial project scopes for mitigation and remediation.
• Communicate effectively with customers, property managers, and insurance representatives to explain the restoration process and obtain authorization.
• Coordinate with the Operations Manager to transition projects efficiently into the next phase.
• Ensure documentation, estimates, and photo reports are accurate and completed using SERVPRO software systems.
• Represent SERVPRO in a professional manner during after-hours and emergency responses.

• Manage the customer experience and ensure satisfaction throughout the project lifecycle.
• Maintain vehicles, tools, and equipment in a ready state for immediate deployment.
• Promote SERVPRO’s services and maintain relationships with customers and referral partners.
• Participate in regular safety meetings, training, and departmental updates.

• Valid driver’s license with a clean driving record.
• High school diploma/GED required;
  Associate or Bachelor’s degree preferred.
• Minimum of 3 years of restoration industry experience (mitigation, remediation, or construction).
• IICRC certification(s) in Water, Fire, or Mold preferred.
• At least 1 year of supervisory or leadership experience preferred.
• Willingness to work a flexible schedule, including after-hours, weekends, and holidays as part of the emergency rotation.

• Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and maneuver in confined spaces (crawl spaces, attics, etc.).
• Ability to repetitively push, pull, lift, and carry objects.
• Comfort working with cleaning and restoration agents.
• Strong attention to detail, customer service orientation, and effective communication skills.
• Ability to successfully pass a background check, subject to applicable law.