Ops Human Services Program Analyst

OPS HUMAN SERVICES PROGRAM ANALYST -

Date:
Jan 14, 2026

Requisition No:865895

Agency:
Department of Health

Working Title:

OPS HUMAN SERVICES PROGRAM ANALYST -

Position is under the supervision of the Ryan White Project Director and supports the Ryan White/HIV Primary Care Program by assisting staff in multiple tasks as it relates to the program and patient care. Performs with a high level of autonomy in daily activities that require detailed communication, documentation, tracking and follow up responsibilities.

• Supports clients in navigating care by facilitating scheduling of clinical visits, identifying barriers to receiving care, and assisting with referrals to community resources.
• Assists clients in utilization of resources and helps with completion of applications for programs for which they may be eligible and follows up on pending applications (example: All medication assistant programs). As a result, position motivates patients to be actively engaged participants in their health to ensure documents for clinical engagement, insurance, and assistance programs are completed/updated on time.
• Will be completing face to face engagement and enrollment/intake services at each visit and throughout the year as needed. Prepares records as needed before appointments and other client encounters.
• Assists clients in arranging Medicaid offered transportation for patient centered services: lab draws, pharmacy pick-ups, scheduled Ryan White provider appointments and referral appointments.

• Contracted Referrals:
  With guidance from the Ryan White Nurse, implements and coordinates provider ordered specialty referral for clients that do not have insurance. If the Ryan White Program has a contract with the requested specialty referral, referral will need to be authorized by White Project Director. Contracted services usually include dental, radiology, and transportation services. Coordination will include initiating referral, tracking, and monitoring to ensure patient compliance.
  
  Responsible for processing invoice and entering contracted services received. Assists with outside community agencies/resources for dental or other services not available through contract if client does not have insurance coverage.
• Insured Referrals:
  With guidance from the Ryan White Nurse, implements and coordinates ordered specialty referrals for clients with insurance. Position may be asked to research client’s insurance plan to find in network provider and then coordinate with insurance and referral provider to ensure best outcome for client. Position may be required to contact the insurance as well as the referral provider multiple times to ensure services will be authorized by insurance and/or to verify the provider will accept the referral.
  
  Each referral must be faxed, tracked, and monitored to ensure success.

• Assists budget specialists with Ryan White warehouse inventory, Ryan White contracted referral invoices, and some simple budgeting activities.
• Monitors and maintains stock levels for routine supplies using predetermine re-order point, ensuring stock levels are maintained.
• Maintains and organizes warehouse for Ryan White as directed.

• Communicates with clients concerning appointments, referrals, and other assigned action tasks. Informs clients of appointment and referral details (provider’s name/address, appointment time, and other pertinent details).
• Effectively communicates with nurses and other co-workers concerning progress/setbacks in accomplishing assigned tasks and is accountable for actions. Electronic Health Record and spreadsheets (referral logs) are utilized for documentation, communication, and follow up.
• Maintains specialty referral log, including entering data when service is initiated, tracking progress of service, and confirming completion of referral.
• Must ensure effective, professional communication with all levels of staff, clients, and outside agencies to include: requests and prior authorization requests. Communicating and documenting pertinent information to the nurse in a timely manner. Requesting outside provider notes and hospital records. Adhering to…