Ops Human Services Program Analyst

OPS HUMAN SERVICES PROGRAM ANALYST

Position Number:  
• Pay Plan:
Temp
• Salary: $16.71 hourly
• Posting Closing Date: 01/25/2026

Position is under the supervision of the Ryan White Project Director and supports the Ryan White/HIV Primary Care Program by assisting staff in multiple tasks related to program and patient care. Performs with a high level of autonomy in daily activities that require detailed communication, documentation, tracking, and follow‑up responsibilities.

• Supports clients in navigating care by facilitating scheduling of clinical visits, identifying barriers to receiving care, and assisting with referrals to community resources.
• Assists clients in utilization of resources and helps with completion of applications for programs for which they may be eligible and follows up on pending applications (example: All medication assistance programs). Motivates patients to be actively engaged participants in their health to ensure documents for clinical engagement, insurance, and assistance programs are completed/updated on time.
• Completes face‑to‑face engagement and enrollment/intake services at each visit and throughout the year as needed. Prepares records before appointments and other client encounters.
• Assists clients in arranging Medicaid‑offered transportation for patient‑centered services: lab draws, pharmacy pick‑ups, scheduled Ryan White provider appointments and referral appointments.

• Contracted Referrals
  :
  With guidance from the Ryan White Nurse, implements and coordinates provider‑ordered specialty referrals for clients that do not have insurance. Coordinates referral, tracks, monitors for patient compliance, processes invoices, and enters contracted services received. Assists with outside community agencies/resources for services not available through contract.
• Insured Referrals
  :
  With guidance from the Ryan White Nurse, implements and coordinates ordered specialty referrals for clients with insurance, researches the client’s insurance plan to find in‑network provider, and coordinates with insurance and referral provider to ensure service approval. Each referral must be faxed, tracked, and monitored for success.

• Assists budget specialists with Ryan White warehouse inventory, contracted referral invoices, and simple budgeting activities.
• Monitors and maintains stock levels for routine supplies using predetermined reorder points.
• Maintains and organizes the Ryan White warehouse as directed.

• Communicates with clients concerning appointments, referrals, and other action tasks; informs clients of provider details and appointment times.
• Communicates with nurses and other co‑workers concerning progress and setbacks; documents in the Electronic Health Record and referral logs.
• Maintains specialty referral log, entering data when service is initiated, tracking progress, and confirming completion.
• Ensures professional communication with all levels of staff, clients, and outside agencies, including sending faxes, monitoring incoming faxes for nurse review, requesting outside provider notes, and adhering to privacy and information security requirements (HIPAA).
• Accurately tracks and documents communication with patients (e.g., calling clients to remind of upcoming appointments).
• Provides first‑line telephone triage if indicated.
• Participates in quality improvement activities and gathers data from Ryan White reporting systems.
• Participates in cross‑training and other staff development activities.

• Communicates effectively in written, oral, and electronic formats.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution.
• Experience with computer equipment and Microsoft Office applications (Outlook, Teams, Word, Excel).

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the healthiest state in the nation.

Values: Innovation, Collaboration, Accountability, Responsiveness, Excellence.