Front Desk Agent

Overview

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information

• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent

Compensation: $14 - $15 hourly