Guest Services Representative

About the position

This position will be assigned to the Commando Inn Lodging and is a Regular position with guaranteed hours. You are also eligible for NAF benefits such as:

• Health/Dental/Vision Insurance
• Life Insurance
• 401k with Employer Matching Contribution
• AFNAF Retirement Plan
• Paid Time Off and Paid Sick Leave
• Paid Federal Holidays
• Tuition Assistance

• Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

To apply for this position, preview the online application at (Use the "Apply for this Job" box below). Questionnaire/

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• Must be able to read, write and speak English.
• Must meet state and legal age requirements for sale of alcoholic beverages. Florida requires applicants to be 18 years of age at the close of this announcement.