General Manager

General Manager

Insta Loan – Fort Walton Beach, FL

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service. It’s a fast‑paced, customer‑focused environment designed to inspire high‑performance, growth, and innovation.

While you’re pouring into your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

This position has an hourly pay rate of $ and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and enhanced voluntary benefits covering dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more via Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code includes jeans and sneakers.
• Benefits subject to change; certain benefits are governed by plan documents.

• Manage overall store performance by meeting or exceeding company performance standards.
• Coach, lead, and develop all team members, build new business, and increase store growth by demonstrating knowledge and training on systems, company standards, account management, recovery (collections), job duties, performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business‑to‑business partnership opportunities, obtain referrals, host and participate in community and in‑store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Participate in audits and compliance reviews as directed by corporate office or District Manager.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services.
• Perform duties outside the office, when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks to meet individual and team performance standards.
• Conduct…