Branch Manager

Employee-Owned. Customer-Driven.

This position will report to: Richard L Moseley

Final date to receive applications: Posted until filled

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

This position will be located in: Fort Walton Beach, FL Panama City

This position is posted: Both Internally and Externally

Responsible for daily oversight, administration, and management of all operations of a branch location. Provides leadership to the branch staff so successful levels of customer experience, sales, profitability, and inventories are attained.

• Plans, coordinates, and directs operational activities for the branch.
• Prepares and implements objectives and plans to support branch/company strategies, proposal coordination, key customer strategy planning, presentations, financial projections, cross market strategies, and other measurement tools.
• Coordinates the development of new supply chain solutions, systems, technology, methods, ideas, and procedures to improve sales, profits, efficiencies, automation, service and quality within a specific market.
• Coordinates with various teams to streamline operations and meet challenges.
• Improves efficiency and scalability of branch layout, workflow, and equipment.
• Utilizes warehouse management systems.
• Provides feedback from the field on customer satisfaction regarding pricing, products, promotions, service, customer needs and competition.
• Provides feedback on the performance of vendor programs/promotions within product lines and market areas and acts as a vendor alignment advisor.
• Makes customer calls and works to establish and maintain a high-level relationship with key customers or prospective accounts.
• Coordinates management contacts, stays abreast of market trends in our trade area and industry, and monitors competitive product and price situations.
• Participates in the coordination, analysis, and decision-making of customer needs, pricing, products, competition, and problem resolution.
• Provides leadership for local inventory committee, branch inventory levels/counts and approves all inventory returns.
• Monitors the competitive factors affecting sales, profits, and market penetration and develops plans to counteract those factors and enhance Border States' potential and prominence in the market.
• Responsible for the Profit and Loss statement for the area(s) managed.
• Provides continuous input to leadership on formulation of branch Fiscal Year budget and monitors adherence to FY budgetary objectives.
• Ensures efficient inventory management, including forecasting, purchasing and stocking of electrical products to meet customer demand and minimize excess inventory.
• Develops and maintains business relationships with current and potential customers.
• Ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental agencies.
• Builds a culture that inspires excellence, trust and dedication to an organization that care about its employee owners.
• Places high importance on talent development by growing others through coaching, feedback and exposure.
• Actively recruits for all branch positions
• Builds a culture that inspires excellence, trust and dedication to an organization that care about its employee owners.

• Provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Continuously looks for systems, methods, and ideas to improve the processes, functions and performance of all branch areas.
• Responsible for the implementation of customer satisfaction surveys
• Assists with planning and coordinating of the annual sales incentive programs.
• Coordinates distribution of sales reports to staff and provides continuous feedback regarding their sales performance.
• Assists with establishing sales budgets/goals.
• Conducts or assists with sales meetings and trade shows.
• Identifies sales, marketing, product, and application training needs and conducts the training.
• Coordinates with the Customer Financial Services staff to resolve key customer-billing problems and advise on changes in customer credit worthiness.

• Minimum of a four-year business or trade degree or equivalent experience required.
• Three years of prior management experience including marketing, operations, or sales experience, preferred.
• Strong knowledge of distribution experience preferred.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office, Internet, Email and SAP software.

• Ensures Accountability
• Strong Business Insight
• Excellent interpersonal, written, and verbal communication and reading skills.
• Ability to effectively plan, align and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.