Sales Assistant

Join to apply for the Sales Assistant role at Innisfree Hotels

We are looking for a qualified Sales Administrative Assistant to join our Sales team and help us achieve our goals. You will serve as a point of contact for guests with queries about services, packages, and events and provide support for the Sales department.

Location: Holiday Inn Resort FWB

Pay Type: Hourly

Pay Starting At: 18.00 USD

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Assist the sales staff by professionally directing the flow of information and traffic in the office including phone calls, appointments, and inquiries.
• Respond to telephone inquiries and set appointments by determining client’s needs and specifications for referral to Sales Coordinator and Director of Sales.
• Must compile and maintain physical or digital files on clients, expenses, and sales.
• Assist Sales team with administrative duties such as creating contracts, entering group bookings in Delphi, responding to leads.
• Work with Manager to plan and execute special events, which includes meeting with clients and vendors to obtain information regarding their event.
• Serve as the point of contact for the Sales Department, conveying information from management, coordinating calendars, and assisting with travel arrangements when needed.
• Organize files, work areas, and office equipment, ordering office supplies when needed.
• Assist coordinating catering and beverage services for events.
• Create special reports and projects when necessary and as assigned by the Director of Sales.
• Complete necessary documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests.
• Assist with creating Banquet Event Orders (BEOs) and with making changes to BEOs.
• Show initiative in job performance by anticipating the needs of guests and team members.
• Follow all company’s policies, procedures, and meet standards.
• Perform any other duties as assigned by management.

• Must have a high school diploma or equivalent.
• Minimum 1 year of catering, convention services, or sales support experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail-oriented.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Hospitality