TRAIL Rising Leaders Program – Marketing

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Designed specifically for recent college graduates, the TRAIL (Tools Required for Advancement Into Leadership) program is a 12-month rotational leadership‑development program that enables recent college graduates to gain practical, on‑the‑job leadership and management skills. TRAIL Operations Specialists are not interns, they are full‑time employees, earning a competitive salary with benefits while being provided hands‑on experience and mentorship from the assigned business area.

The main objective of our program is to help strengthen the future leadership of the company by building a foundation in process improvement, presentation and leadership skills.

The Marketing TRAIL Operations Specialist will get immersed in the following areas:

• Performance Marketing
• Creative Strategy
• Data Analytics

The TRAIL Program will begin July 2026.

• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required. These duties will involve Homeowner interface and decisioning in real world account management scenarios
• Develop a detailed understanding of our customer base
• Understand the competitive and marketplace of our business
• Develop a detailed understanding of the strategies and tactics we use to market to customers
• Recommend and execute on recommendations to improve our overall marketing approach
• Performs business analyses and provides recommendations to leadership for business and process changes
• Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Help champion the Process Improvement discipline within the organization and implement the steps and tools necessary to successfully complete projects.
• Will be required to attend company sponsored training classes and attain certain certifications.
• Performs related duties as assigned by supervisor.

• Bachelors Degree from accredited college or university
• Degree in Marketing or Analytics preferred

• Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines
• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership
• Excellent written and verbal communication skills
• Proficiency in quantitative analysis
• Ability to adapt
• Willingness to learn
• An entrepreneurial business mindset.
• Strong business communication skills with an ability to work well in a collaborative environment
• Strong attention to detail and an ability to multi‑task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, macros, etc.)
• Strong technical skills and willingness to learn new programs (SQL, Salesforce, etc.)
• Experience with Canva, HTML, PowerPoint and Visio a plus
• Understanding of multiple brand structure and rules to enforce uniformity

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security…