Senior Software Engineer - SPM ServiceNow

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Job Details The Senior Software Engineer is responsible for design, build, and scale our Service Now Strategic Portfolio Management (SPM) capability. You'll be central to how the organization plans, resources, and executes its strategic initiatives — working across portfolio planning, resource and demand management, time carding, and digital portfolio tracking. This role drives comprehensive roadmap execution, strategic platform alignment, automation-led innovation, financial risk reduction, and a stable, secure Service Now environment.

Job Description Summary The  Senior Software Engineer is responsible for design, build, and scale our Service Now Strategic Portfolio Management (SPM) capability. You'll be central to how the organization plans, resources, and executes its strategic initiatives — working across portfolio planning, resource and demand management, time carding, and digital portfolio tracking. This role drives comprehensive roadmap execution, strategic platform alignment, automation-led innovation, financial risk reduction, and a stable, secure Service Now environment.

Job Duties Design, build, and maintain Service Now SPM solutions spanning Portfolio, Program, Project, Demand, and Resource Management Lead technical implementation of resource management workflows, including portfolio planning, MS Teams integration, and resource management pilots

Build and maintain timecard management functionality for tracking colleague time against projects and programs

Manage and support project management capabilities across strategic programs and portfolios

Develop structured demand management processes to review and prioritize resource and time requests

Build out digital portfolio management, tracking the portfolio of applications and business systems within SPM across all in-flight programs and projects

Partner with PMO, IT leadership, and business stakeholders to translate strategic goals into scalable platform solutions

Contribute to platform governance, release management, and best practices to keep SPM and related modules stable and maintainable

Drive Service Now automation and process improvement across employee experience, onboarding, workflows, and IT asset management

Mentor other engineers and help raise the bar on Service Now development practices

Support a stable, secure, and optimized Service Now environment, reducing errors and improving incident response times

Minimum Qualifications Bachelor’s Degree in Computer Science, Engineering, or related field orHigh School Diploma/GED and 7 years preferred work experience.
5 years in software development, including experience with distributed systems and cloud platforms.

Strong hands-on experience with the Service Now platform, including scripting (JavaScript/Glide), Flow Designer, and custom application development

Direct experience with Service Now SPM (or ITBM/PPM) portfolio, program, project, demand, or resource management modules

Comfortable working with both technical stakeholders and business/PMO partners to shape requirements into working solutions

Track record of owning technical solutions end-to-end in a senior or lead capacity

Roughly 5+ years of Service Now experience, or equivalent depth — exact tenure matters less than demonstrated ownership of complex SPM/PPM work

Preferred Qualifications Master’s Degree in Computer Science, Engineering, or related field7 years with a track record of solving complex technical challenges and mentoring engineers.

Experience with integrations (e.g., MS Teams, other enterprise systems)
Healthcare IT or other regulated-industry background

Service

Now certifications (CSA, CAD, or ITBM/SPM-specific)

Experience with Service Now ITSM and/or ITOM/CMDB alongside…