Expert Software Engineer – HR Service Delivery

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Job Details The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services.

Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform — working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem.

Job Description Summary The  Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services.

Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform — working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem.

Job Duties
· Support AI-Enabled Employee Experiences:
Maintain and enhance Microsoft Copilot, conversational agent, and self-service capabilities supporting Jefferson employees, HR Operations, and Contact Center teams
· Manage Dynamics 365 HR Service Delivery Enhancements:
Develop and support case management workflows, routing logic, automation, business rules, reporting, security configurations, and employee service experiences
· Support Enterprise Integrations:
Maintain integrations with Workday, SharePoint, Microsoft Teams, Microsoft Copilot, Genesys telephony, Power Platform, and future enterprise HR technologies
· Drive AI Innovation and Optimization:
Continuously improve AI-powered employee interactions, knowledge discovery, automation, case management efficiency, and self-service experiences
· Own Platform Stability and Lifecycle Management:
Provide long-term ownership of application enhancements, support, performance optimization, defect remediation, scalability, and modernization
· Ensure Operational Excellence:
Keep the solution secure, compliant, reliable, supportable, and aligned with Jefferson's enterprise technology standards
· Design scalable and secure software solutions; troubleshoot and resolve complex technical problems through root-cause analysis
· Contribute to cloud-native engineering practices, CI/CD enablement, and automation across the platform.

Minimum Qualifications Bachelor’s Degree in Computer Science, Engineering, or related field orHigh School Diploma/GED and 10 years preferred work experience.

Strong hands-on experience with Microsoft Dynamics 365 (Customer Service / Power Platform applications), including configuration and custom development

Experience with Microsoft Power Platform (Power Automate, Power Pages, Power Apps) and Copilot Studio for…