Front Desk Associate

Front Desk Associate

The Front Desk Associate is responsible for providing a warm and welcoming environment for clients participating in program services. This role involves gathering initial personal information and related documents, as well as communicating effectively with internal partners for follow-up. The associate will also assist with application processing, scanning, and various office tasks as needed. This position requires the individual to be on their feet throughout the day.

• Greet walk-in clients and ensure a welcoming atmosphere.
• Collect initial personal information and related documents from clients.
• Communicate with internal partners for client follow-up.
• Assist in application processing and document scanning.
• Perform other ad hoc office assistant duties as required.

• Data entry proficiency.
• Knowledge of Microsoft Office.
• Ability to process information efficiently.
• Minimum typing speed of 30 words per minute.
• Experience in retail or face-to-face customer service.
• Front desk management skills.

• Post-secondary education is an advantage.
• Familiarity with MS Teams.
• Experience using dual monitors.

The position is based in a small, family-like office environment that operates Monday through Friday, from 8 am to 5 pm, with limited overtime. Employees enjoy a one-hour lunch break. The organization is a non-profit dedicated to community service, offering potential for top performers to be extended or converted, though this is not guaranteed and must be earned. The dress code is business casual, with jeans permitted only on specific occasions.

This is a Contract position based out of Fort Wayne, IN.

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)