Data Entry Clerk

Job Description

The Data Entry Eligibility Coordinator is responsible for client intake and eligibility determination for assistance programs, with a primary focus on processing utility assistance applications received by mail and in person. This role involves accurately entering client information into multiple systems, verifying documentation, and communicating with clients to ensure complete and correct applications that support timely eligibility and enrollment decisions.

• Process utility assistance applications received by mail and from walk-in clients in a timely and accurate manner.

• Enter detailed client information into two databases using a dual-monitor setup, including a state database and an internal database.

• Input sensitive data such as biographical information, personally identifiable information, income details, pay stubs, utility bills, and household data to determine eligibility and enrollment.

• Complete internal documents that confirm application entry and ensure all records are saved correctly to each clients electronic file.

• Review applications for completeness and clarity, and identify missing or unclear information.

• Contact clients by phone to obtain missing information or clarify details needed to complete their applications.

• Prepare and mail final notifications to clients regarding eligibility decisions and program status.

• Collaborate with internal departments, programs, and services to ensure client needs are understood and met effectively.

• Participate in staff meetings and contribute insight and feedback to improve processes and client services.

• Maintain a high level of accuracy, confidentiality, and professionalism when handling client data and documentation.

• Prior computer and data entry experience, particularly using a desktop computer.

• Ability to type at least 30 words per minute.

• Experience working with Microsoft Office applications.

• Strong attention to detail and accuracy when entering and reviewing data.

• Ability to handle sensitive personal and financial information with discretion and confidentiality.

• Effective verbal communication skills for contacting clients by phone about application issues.

• High school diploma, GED, or equivalent education.

• Post-secondary education is preferred.

• Experience using MS Teams for communication and collaboration.

• Comfort working with dual-monitor setups and multiple systems simultaneously.

• Ability to process and organize documents such as pay stubs, utility bills, and other supporting records.

• Strong organizational skills to manage multiple applications and client files.

• Ability to work collaboratively with various departments, programs, and services to support client needs.

This position is based in an office environment with a small, close-knit team that fosters a supportive, family-style atmosphere. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with limited overtime expected. Employees receive an unpaid one-hour lunch break each day. The role involves working at a desktop computer with dual monitors and using tools such as Microsoft Office and MS Teams to complete daily tasks and collaborate with colleagues.

The dress code is business casual, with jeans permitted on Fridays; yoga pants, shorts, and sweatpants are not acceptable attire.

This is a Permanent position based out of Fort Wayne, IN.

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other…