Estimator in Training

Overview

Estimator in Training role at Gerber Collision & Glass. The Estimator in Training works closely with our Estimator to learn how to diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. The Estimator Apprentice is responsible for communicating the value Gerber provides, contributing to a high closed sales ratio.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greet customers at repair drop off and build rapport.
• Map damage with customer (previous, current loss, WOW opportunities).
• Handle repair mapping, take initial photographs. Upload photos and notes to CCC One, along with arrival time, etc.
• Notify production that the vehicle has arrived and place it in production queue. Verify estimate during teardown.
• Finalize estimate using proper Repair Planning Template.
• Work with repair team to ensure notations on windshield are correct and complete. Compile final parts list.
• Use Promise Date Calculator to set promise date. Call customer to review estimate and promise date.
• Update customer regularly (frequency per management standards).
• Participate in and contribute to regularly scheduled production meetings.
• Call customers whose cars will be completed the next day and schedule with them.
• Follow up with technicians after vehicle teardown and adjust estimates if needed.
• Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

• Excellent communication skills.
• Computer literate. Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
• Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Note:

This job description is not designed to cover all activities, duties, or responsibilities required. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform essential functions; reasonable accommodations may be made for individuals with disabilities.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

PAY: $18.00 - $22.00/hour, DEPENDING ON EXPERIENCE