Member Engagement Manager

Member Engagement Manager

The Member Engagement Manager is responsible for building, strengthening, and retaining meaningful relationships with Greater Fort Wayne Inc.’s 1,400+ members. This role serves as a primary point of connection between members and the organization, ensuring members understand, engage with, and realize value from their investment in GFW Inc.

This position requires a relationship-driven professional who is comfortable owning outcomes, working independently, and representing GFW Inc. in a highly visible, member-facing role. Success in this role depends on relationship building, proactive member communication, strong organization, and an interest in growing our business community.

The Member Engagement Manager owns the member experience lifecycle, including:

• Member growth and retention outcomes
• Member onboarding and engagement strategy
• Member benefit programs, including contracting, usage tracking, promotion, and program scaling
• Accuracy, usability, and integrity of the membership database
• Member onboarding events and resources, including Maximize Your Membership programs and member tutorials

Key Responsibilities:

Member Growth and Retention

• Build and implement strategies to attract, onboard, engage, and retain GFW Inc. members
• Serve as a relationship manager for members, ensuring they understand and utilize available benefits
• Conduct proactive outreach to strengthen engagement
• Meet annual revenue goals related to new member dues and renewals

Member Experience and Programs

• Coordinate and speak at Maximize Your Membership events (six per year)
• Manage and scale Partner Perks and other member benefit initiatives
• Assist with planning and logistics for Workforce and Waffles events (two per year)
• Ensure programs deliver clear value and positive return on investment for members

Systems and Operations

• Serve as the primary administrator of the membership database and CRM
• Design, maintain, and evolve member-facing and internal resources to improve engagement, clarity, and system adoption
• Maintain clean, accurate records related to member status, engagement, and communications
• Continuously improve systems and processes that support member engagement and operational efficiency

Internal and External Collaboration

• Own the end-to-end scheduling and preparation for top-level investor meetings
• Collaborate with internal teams to align member programs, events, and engagement goals
• Represent Greater Fort Wayne Inc. at meetings, events, ribbon cuttings, and networking activities as a visible and professional ambassador of the organization

Required

Experience and Skills:

• Demonstrated experience in membership organizations, associations, chambers of commerce, nonprofits, account management, or relationship-based sales
• Strong relationship-building and communication skills, including written, verbal, and public speaking
• Ability to manage multiple priorities independently in a fast-paced environment
• Detail-oriented, with the ability to create, follow, and improve systems
• Comfort discussing value, handling objections, and supporting renewals
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, Zoom, and CRM systems
• Passion for the Fort Wayne and Allen County community

Work Environment and Culture:

Greater Fort Wayne Inc. offers a high-profile, fast-paced, professional office environment with frequent interaction with business leaders, community partners, and investors. We operate with clear expectations around culture, collaboration, and performance, and measure success through defined annual role objectives with regular progress reviews. This role is well-suited for individuals who enjoy being outward-facing, relationship-oriented, and accountable for results.

Work Schedule and Expectations:

This role is primarily weekday, business-hour based, with occasional evening commitments (an average of two to three per month) required for events, programs, and member engagement activities.

Benefits:

• Health, dental, and vision insurance
• Employee life, short-term and long-term disability insurance, and AD&D coverage, with premiums paid by GFW Inc.
• 401(k) plan with an employer contribution of 50 percent, up to 6 percent of employee contributions
• Generous paid time off: 12 vacation days, 12 sick days, and 11.5 paid holidays. Paid time off is prorated based on start date. Vacation and sick time increase with tenure, based on length of service
• Annual budget for professional development and training opportunities

Metadata:

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Business Development and Sales
• Industries: Civic and Social Organizations