Customer Service Representative - Entry-Level Logistics Coordinator

Customer Service Representative - Entry-Level Logistics Coordinator

We are hiring for a Customer Service Representative who will support daily shipments and provide visibility and accurate documentation for all loads in a fast-paced logistics environment. Responsibilities include clear communication, troubleshooting customer concerns, and proactively monitoring freight movement to ensure customer satisfaction.

As a Customer Service Representative, you will work in a fast-paced environment, coordinating day-to-day shipments and supporting the office by providing visibility and maintaining accurate documentation for all loads.

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

• Motivated, goal-oriented, self-starters who are:
  Professionals who want to launch their career in a new industry
• Detail-oriented and organized
• Strong communicators — both written and verbal
• Comfortable in a fast-paced, team-oriented environment
• Ready to make an impact and grow a career

If you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

• High school diploma or equivalent required
• Associate’s degree preferred
• Call center experience is a bonus

• $18.00 - $19.00 per hour
• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!

Compensation: $18.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Fort Wayne, IN

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.