Customer Service Associate - Part-Time - Wayne NW

Customer Service Associate – Part‑Time – Ft. Wayne

Join Indiana Farm Bureau Insurance as a Customer Service Associate in Ft. Wayne. This part‑time position focuses on supporting policyholders, answering inquiries, and processing claims paperwork.

• Takes incoming phone calls and answers customer questions.
• Handles walk‑in customers.
• Assists with claims paperwork requested by claim representatives.
• Provides proof of insurance documents requested by clients.
• Collects payments.
• Makes policy changes.
• Performs additional duties assigned by management.

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong communication, time‑management, problem‑solving and attention‑to‑detail skills.

• Work/life balance.
• Paid vacation and sick leave.
• 401(k) with match.
• Potential yearly bonus (up to 20% of salary).
• Contests and incentives.
• Benefits eligibility within 30 days of employment.
• Negotiable pay based on experience.
• Paid volunteer hours.

• Seniority level:
  Entry level.
• Employment type:
  
  Part‑time.
• Job function:
  Other.
• Industry: Insurance.

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