Lead, Customer Solutions & Live Chat
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Service Rep
Parts Town in the United States seeks a Manager, Customer Solutions & Chat to lead the I-Team and Live Chat, coaching a large team of Parts Experts and driving customer excellence. You will oversee daily operations and coach, develop, and mentor staff while improving processes with empathy and data-driven decisions.
Responsibilities include monitoring chats, handling escalations, delivering performance reporting, and shaping the customer experience across channels.
Our organisation is growing, and we are hiring a Lead, Customer Solutions & Live Chat in Fort Wayne, IN, United States.
We are looking to fill the Lead, Customer Solutions & Live Chat position at Parts Town in Fort Wayne, IN, United States.
The Lead, Customer Solutions & Live Chat role at Parts Town is now open for applications in Fort Wayne, IN, United States.
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