Community Concierge Navigator

Heritage Pointe of Fort Wayne is seeking a Full-Time Community Concierge Navigator to be the trusted go-to resource for our villa residents.

You’ll enhance daily life, solve problems, coordinate services, and create meaningful connections.

The ideal candidate is warm, organized, patient, resourceful, and passionate about serving older adults. If you love helping people and making every day a little easier,
we’d love to meet you!

• Resident Engagement:
  Welcome residents and visitors, respond to requests, and create a warm, supportive community atmosphere.
• Resident Assistance:
  Coordinate transportation, appointments, personal services, deliveries, reservations, and other day-to-day requests.
• Community Coordination:
  Share information about activities, events, amenities, and local resources; assist new residents with tours and community orientation.
• Communication &
  
  Collaboration:
  
  Serve as a liaison between residents and community departments, including maintenance, housekeeping, and wellness services.
• Problem Solving:
  Address resident concerns with professionalism and compassion; identify opportunities to enhance the resident experience and coordinate solutions with management.
• Administrative Support:
  Manage calls, messages, requests, and follow-up; maintain accurate records and prepare welcome materials, itineraries, and special arrangements as needed.
• Events &
  
  Activities:
  
  Assist with planning and coordinating resident events, outings, and social activities that promote engagement and connection.

• Grace – Leads with humility, patience, courage, and accountability; listens before responding; handles conflict constructively; and treats mistakes and setbacks as opportunities for learning and improvement.
• Compassion – Keeps resident well-being at the center of decisions, recognizes the needs of employees and families, and responds with empathy, urgency, fairness, and appropriate support.
• Respect – Protects dignity, confidentiality, resident rights, and professional boundaries; values diverse perspectives; communicates directly and professionally; and creates an environment where people feel safe to speak up.
• Leadership – Models ethical judgment, ownership, collaboration, consistency, and evidence-based decision-making; makes timely decisions; develops others; addresses performance and risk promptly; and aligns the community with organizational goals.

• Friendly and have desire to work with elderly population.
• Good listener, organized, and able to work independently.
• Able to communicate effectively with staff, residents and families.
• Must know and uphold Resident Rights.
• Prior experience in customer service, hospitality, or a concierge role is preferred.
• Experience working with older adults or in a retirement community is highly desirable.
• All applicants will undergo a drug screen, criminal history check, and physical as part of the interview process.

• Warm, approachable, and compassionate, with a genuine desire to work with older adults.
• Strong customer service, communication, and interpersonal skills
  , with patience and empathy.
• Highly organized and detail-oriented, with the ability to multitask, prioritize, and respond efficiently to resident needs.
• Strong problem-solving skills with sound judgment and attentiveness.
• Commitment to resident dignity, rights, privacy, and person-centered care
  .
• Professional and discreet when handling confidential or sensitive information.
• Ability to create positive, purposeful, and engaging experiences for residents.
• Basic proficiency with computer systems, resident management software, and scheduling tools.
• Ability to work effectively independently and as part of a team
  .