Front Desk Receptionist

Description

Our Fort Wayne SPFW office is looking for a friendly, patient focused candidate to join our team as a part-time Front Desk Receptionist!

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day.

Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Flex Time, 401K, financial advisors, on‑demand pay (receive part of your check early)!

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Know and understand insurance plan rules and protocols and be able to follow them
• Have patience and be sensitive to patient emotions
• Listen to patients and other healthcare workers and follow directions from a dentist or supervisor
• Verify patient's insurance
• Ensure that all record‑keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify the office manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and federal OSHA laws and safety standards and maintain confidentiality
• Other tasks as assigned

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak and understand information and effectively present information one‑on‑one with patients
• Ability to apply common‑sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software preferred
• Ability to work in a fast‑paced, patient‑focused environment
• Organizational skills and detail oriented
• Interpersonal and listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required
• Training provided

Working hours between: M-F, X:

XX AM - X:

XX PM and Sat, X:

XX AM - X:

XX PM

• 2+ days a week, 29 hours or less per week
• Available to work Saturdays
• Multiple half‑day shifts or fewer full‑day shifts