Floating Patient Access Representative

Patient Access Representative

The Patient Access Representative serves as the primary point of contact for patients and customers, delivering exceptional service and support throughout the healthcare experience. This float position provides coverage across multiple locations based on business needs and staffing demands. The ideal candidate is adaptable, customer-focused, and comfortable working in a variety of clinic and patient service environments.

Key Responsibilities

• Travel between Fort Wayne, Auburn, Columbia City, Huntington, Wabash, Warsaw, Kendallville, and LaGrange based on staff coverage
• Serve as a liaison between patients, healthcare providers, and internal departments.
• Respond to patient and customer inquiries via phone, email, and other communication channels.
• Deliver professional, courteous, and accurate customer service at all times.
• Gather, verify, and update patient demographic and insurance information.
• Educate patients on services, procedures, and next steps.
• Research and resolve customer concerns utilizing multiple computer systems and databases.
• Communicate test results, appointment information, and service updates according to established procedures.
• Review documentation for accuracy and escalate discrepancies when identified.
• Maintain patient records and documentation in compliance with HIPAA and organizational standards.
• Support administrative and record-management functions at multiple locations as assigned.

Qualifications

• 1+ year of medical office experience
• High School Diploma
• Face to face customer service or reception experience
• Reliable transportation and ability to travel regularly between Fort Wayne, Auburn, Columbia City, Huntington, Wabash, Warsaw, Kendallville, and LaGrange based on staff coverage (mileage will be reimbursed)
• Flexibility to work varying shifts between 6:00 AM and 7:00 PM based on business needs.

This is a Permanent position based out of Fort Wayne, IN.

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)