Hotel Front Desk Associate

Front Desk Associate The Amaya (Fort Wayne, IN)
Position Overview

Front Desk Associates ensure a smooth arrival, stay, and departure for our guests while embodying The Amaya’s values of calm, care, and hospitality excellence. This role includes guest interaction, operational support, problem‑solving, and collaboration with housekeeping, maintenance, and leadership.

You are the first impression, the steady presence, and the trusted guide for our guests.

• Competitive pay
• Employee discounts on hotel stays, café items, and retail
• Training and development opportunities
• Opportunities for advancement as the property grows

Team members who succeed at The Amaya are:

• Thoughtful and attentive
• Warm, polished, and guest‑focused
• Detail‑oriented
• Reliable and professional
• Energized by helping others and elevating everyday moments
• Shifts may include mornings, evenings, nights, weekends, and holidays
• Calm, beautifully designed workspace
• Opportunities for cross‑training and growth as the hotel expands

• Greet guests warmly and deliver an elevated, personalized check‑in/check‑out experience
• Assist with guest requests, local recommendations, and problem resolution
• Maintain a calm, polished, and professional presence at all times
• Support the Amaya welcome ritual (when applicable during peak seasons)

• Manage reservations, room assignments, and payment processing
• Handle phone calls, messages, and guest communications
• Monitor lobby appearance and ensure a serene, well‑organized environment
• Coordinate with Housekeeping and Maintenance to ensure rooms and public spaces are guest‑ready
• Clean public spaces, assist with laundry and room inspections as needed
• Operate MEWS PMS and other hotel systems (training provided)
• Process payments, folios, and nightly reports
• Ensure accurate documentation and adherence to hotel policies

• Follow all security, privacy, and cash‑handling procedures
• Support emergency protocols and maintain awareness of guest safety
• Uphold brand standards and contribute to continuous improvement

• Strong customer service mindset with a warm, professional demeanor
• Excellent time management, organizational, prioritization, and communication skills
• Ability to multitask and remain composed in a boutique, fast‑paced environment
• Comfortable with computers and learning new systems

• Experience in hotels, hospitality, or guest‑facing roles
• Familiarity with MEWS PMS or similar property management systems

$16 - $18 hourly

The Amaya is a design‑driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world’s most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.

From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.

As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they’re expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We’re building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you’re energized by design‑forward environments and meaningful guest interactions, join us.