Business Analyst

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Activities:

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Alternate Locations: Fort Wayne, IN (Indiana);
Charlotte, NC (North Carolina);
Omaha, NE (Nebraska);
Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid :
Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 75497

As the Business Analyst will serve as a key member of the Retirement Plan Services Production Support team, acting as the primary liaison between RPS business partners and IT. You will be responsible for managing requests through the Production Support Life Cycle (Intake, Triage, Communication, and Resolution) and delivering complex business analysis for assigned functional areas. The ideal candidate will demonstrate strong analytical, communication, and project management skills to ensure timely and effective resolution of business issues.

• Consult and collaborate with internal and external stakeholders to identify complex business issues, determine root causes, and capture business requirements
• Lead data analysis to uncover insights, trends, and opportunities that inform business decisions
• Identify and recommend system enhancements to reduce workloads or improve quality within assigned functional areas
• Act as a liaison between business and IT partners, ensuring clear understanding of disruptions and non-disruptions for resolution
• Collaborate effectively on complex issues impacting time, cost, scope, quality, and risk of assigned projects
• Ensure solutions meet business needs by consulting with appropriate stakeholders
• Analyze and consult on complex assignments and/or projects for assigned functional areas
• Maintain knowledge of current and emerging trends, assess impact, and collaborate with management to incorporate new developments into solutions
• Time will be split between both disruptions and assigned functional non-disruptions

Must-haves:

• 3–5+ years of experience in business analysis, specifically within RPS Operations
• Bachelor’s degree or equivalent work experience
• Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions
• Strong collaboration and communication skills
• Demonstrated project management leadership skills with the ability to manage multiple efforts simultaneously in a time-sensitive environment

Nice-to-haves:

• Experience working on customer-facing solutions
• Strong relationship management skills with internal clients (management, peers, colleagues)
• Solid project management skills, including the ability to coordinate and balance multiple projects under pressure and meet deadlines
• Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience or exposure to Employee Self Service/Service Now

Applications for this position will be accepted through January 16th, 2025, subject to earlier closure due to applicant volume

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that…