Technical Lead, NOC Services

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Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double‑digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high‑growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award‑winning solutions, go to  and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

We are currently in the process of recruiting a Technical Lead with a substantial background in the field. The candidate must possess 8‑10 years of overall work experience, with a significant portion of this duration (6 or more years) dedicated to server/client support. The ideal candidate will have a robust background in remote server/client administration, troubleshooting, and management. Exceptional communication skills and the ability to multitask efficiently in a dynamic environment are prerequisites.

The candidate should also exhibit proficiency in resolving a wide range of technical issues, including but not limited to user authentication, Group Policy Objects (GPOs), Microsoft/Windows patch failures, Active Directory (AD)/replication/Exchange Server issues, backup failures, and OS‑level issues.

• Minimum of 8‑10 years of experience in a technical support or systems administration role, with at least 6 years focused on remote server/client administration, troubleshooting, and management.
• Ability to effectively multitask and resolve critical server and client errors, alerts, patching, and other technical tasks.
• Strong understanding of Windows Server operating systems, including configuration, security, automation, and patch management.
• In-depth knowledge of network IT concepts, including network protocols, routing, switching, and security best practices.
• Expertise in troubleshooting complex issues related to user authentication, Group Policy Objects (GPOs), Microsoft/Windows patching, Active Directory (AD), replication, Exchange Server, backup failures, and server/client operating system issues.
• Excellent communication and interpersonal skills for effective collaboration with team members, customers, and stakeholders.
• Strong leadership skills with the ability to motivate, mentor, and guide a technical team.
• Ability to prioritize workloads, manage projects, and meet deadlines in a fast‑paced environment.
• Commitment to continuous learning and staying up‑to‑date with the latest technologies and best practices.
• Willingness to work in a rotational shift environment. This role requires 100% in‑office presence and involves 24/7 shift work at our Bengaluru office location in India.

In the role of a Technical Lead, the responsibilities include leading and guiding the technical support team, supervising remote server/client administration, troubleshooting, and management activities. The role requires efficient multitasking to address server/client errors or alerts and perform patching or other tasks. Effective communication is essential for liaising with team members and stakeholders. The role involves working in collaboration with other departments to ensure smooth operations, mentoring junior team members, continuous process improvement, handling escalated technical issues, and staying updated with industry best practices.

The role may require working in a…