Product Analyst ; On-Site

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A Product Analyst at Neumo works within the context of one or more Products to proactively and strategically improve their quality and success.

• Assist the Business Unit Technical Manager with product strategy and health.
• Assist the Technical Manager with item pool and development strategies.
• Serves as the escalation point for support of active solutions including Change Management.
• Supports Delivery Teams and Platform teams.
• Managing the item pool team with updated content and translations to the question‑and‑answer banks of our customers. This includes working to provide quotes with our translation vendors.
• Product health data: providing visibility to key stakeholders for each product’s performance and overall health.
• Proactive analysis and insight to maintain product integrity and identify new opportunities.
• Strategic, data‑driven recommendations for Product/Infrastructure enhancements (e.g. improved user experience and sustainability).
• A strong source of domain knowledge for all product(s) within the designated BU.
• SME for all products under the designated BU. Speaks confidently to all product functionality through customer calls, emails, and new projects.
• Able to jump in and help with testing or direct QA testing when questions arise.
• Members of the project team when new projects arise to provide insight and knowledge when considering the overall solution.
• Be willing to learn products/jurisdictions that have unknowns to the BU and create mockups when necessary.
• Maintain product documentation (i.e. process flows for the products).
• Assist BU leadership with RFP responses as required to provide additional perspective.
• Production monitoring – Lends expertise in pushing application updates through projects and CR’s. Collaborates with shared services teams to assist with Execution Checklists to roll them out.
• The Business Unit Product Analyst:
  • is in tune with product performance and tracks, analyzes, and reports on the product health metrics established by BU.
  • constantly studies and analyzes product performance data, subjective feedback, post‑project reviews, and new technology and market trends.
  • makes strategic, informed product roadmap recommendations to the Business Unit Technical Manager to improve the product’s overall performance and competitive position.
  • helps the Business Unit Technical Manager collaborate with Business Development to define a plan and cadence for implementing updates to active Solutions.
  • helps the Business Unit refine and maintain the product backlog in Jira.
  • contributes to product solutions and design decisions.
  • is passionate about the needs and experience of end‑users of the product and advocates for them in strategy and design conversations.
  • works with Tech Ops for support issues that cannot be resolved by Customer Care or Level 2 Support, or which require a change to the Solution.
  • is the point of contact for Account Management, Customer Care, Field Services, or others inside Neumo regarding requested changes to active Solution, creating Changes Requests when needed. The Product Analyst consults with the PfA and Technical Manager in daily operations.
  • guides the Change Management process for the Business Unit under the oversight of the Business Unit Director and Business Unit Product Manager. This includes creating new Change Requests, performing discovery and requirements gathering as needed, and facilitating Business Unit approval and solution design.
  • assists with maintaining Solution documentation as changes occur outside of active Projects to inform shared services and additional stakeholders.
  • oversees implementation of new language translations and question content as requested by our jurisdictions.
  • has a detailed understanding of the product and how it works at a semi‑technical level and is available as a source of subject‑matter expertise to the Delivery and Platform teams.
  • contributes to Request for Proposal responses as assigned by the Business Unit Director and collaborates with the BU and technical leadership to…