Claims Manager

Overview

Aon is looking for a Claims Manager I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as a Claims Manager I in our Ft. Wayne, IN office. In this hybrid role, you will oversee medical and participant accident claims, supporting our K&K Insurance group within Aon Affinity.

• Assign new medical and accident claims to direct reports.
• Supervise and training Claims Examiners, ensuring compliance with carrier requirements and internal procedures.
• Review and manage examiner caseloads, providing guidance on complex claim issues.
• Oversee claim payments exceeding examiner authority.
• Conduct monthly file audits and participate in quality assurance programs.
• Evaluate examiner performance and support ongoing professional development.
• Serve as a liaison with clients, brokers, healthcare providers, and internal teams regarding claim status and resolution.
• Communicate new account requirements and claims handling protocols.

• Strong written and verbal communication skills.
• Supervisory or management experience preferred.
• Demonstrated leadership, organizational, and time management abilities.
• Experience with medical or accident claims and knowledge of claims processes.
• Innovative thinker with a focus on process improvement.

• BS/BA degree or equivalent experience in Medical, PIP or Workers Compensation claims.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile, inclusive environment supports wellbeing and work/life balance, and we offer two Global Wellbeing Days each year to focus on self-care. We recognize that flexibility goes beyond the place of work and we call this Smart Working. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

At Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Rea

For positions in San Francisco and Los Angeles, we will consider qualified applicants with arrest and conviction records in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $57,000 to $80,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary.

The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including a 401(k) plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance; various types of leaves of absence; paid time off, including holidays, vacation, and sick leave; short-term disability and optional long-term disability; health savings account and reimbursement accounts;

life insurance and dependent life and AD&D insurance; optional personal insurance policies; tuition assistance, commuter benefits; and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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