ReStore Donation Coordinator

The ReStore Donation Coordinator (RDC) serves as a front-line ambassador for incoming donations to support the Habitat for Humanity ReStore. This role coordinates donation intake, donor screening, logistics, and scheduling while facilitating positive donor relationships and identifying new donation sources. By optimizing truck routes, screening incoming items, and providing exceptional customer service, the ReStore Donation Coordinator ensures an efficient flow of goods to increase store sales in support of Habitat for Humanity’s mission of building homes, communities, and hope.

• Receives and manages incoming phone calls and inquiries regarding store operations and donations, maintaining a zero-voicemail standard by returning all missed calls within one business day.
• Clearly communicates donation acceptance guidelines, screening parameters, and Habitat’s mission to prospective donors and the public.
• Evaluates and prioritizes residential donation requests based on quality, resale value, and revenue potential, conducting on-site assessments for larger donations when needed.
• Inspects potential items for quality and suitability, providing alternative community resources or redirection for items that do not meet acceptance criteria.
• Utilizes the Habitat GFW Development and Stewardship processes to steward donor relationships, ensuring consistent appreciation, updates, and invitations to foster repeat giving.
• Schedules residential pickups across multiple truck routes using Thrift Cart and dispatch platforms to optimize resource utilization.
• Designs and sequences daily truck routes to ensure economy of travel, minimizing mileage while balancing truck capacity, item volume/weight, and local traffic.
• Serves as the primary point of contact for truck drivers, monitoring route progress in real time and adjusting schedules for cancellations or urgent additions.
• Prepares and provides truck teams with clear site notes, item specifications, donor instructions, and necessary site details.
• Accurately logs and updates call details, donor records, and scheduling data in Thrift Cart in accordance with internal standards.
• Analyzes daily route completion and driver feedback to identify operational bottlenecks and continually refine routing efficiency.
• Performs other duties as assigned.

• Strong organizational, time-management, and problem-solving skills, with high attention to detail and the ability to manage multiple priorities independently.
• Excellent verbal, written, and telephone communication skills with a strong dedication to customer service and donor experience.
• Ability to articulate the Habitat mission and handle sensitive donation screening or denial situations with diplomacy, tact, and professionalism.
• Familiarity with the greater Fort Wayne area, including street networks, local neighborhoods, and area businesses.
• General knowledge of building materials, furniture, appliances, and resale values.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and scheduling, dispatch, or CRM software (e.g., Thrift Cart).
• Demonstrated ability to learn quickly and communicate information thoroughly.
• Ability to work effectively with volunteers, Future Homeowners, and diverse community partners.
• A current and valid driver’s license and acceptable driving record is required.

• High School Diploma or equivalent required;
  Associate degree or greater preferred.
• Minimum of 2+ years of experience in customer service, donor relations, dispatch, or related administrative/logistics roles.
• Previous experience with route scheduling, logistics coordination, or dispatch software strongly preferred.
• Prior retail, nonprofit retail, or donation-based…