Manager, Operations

Role Overview

Sirva Moving Services is an industry leader in interstate moving. Each manager is responsible for servicing a large geographic region of the US as far as managing the demand to available capacity. Manager is responsible for as many as 10 schedulers or dispatchers. This role is responsible for mentoring, coaching and training the schedulers or dispatchers and of ensuring they have the tools necessary to be productive and efficient.

The manager ensures excellent customer service through continual contact with the agent family, monitoring processes and creating improvement. The incumbent manages daily operations within their area of responsibility to insure the highest levels of service to the moving customer.

• 40% Communicate Proactively with Agents and Accounts to Maintain and Grow Business
  • Ensure relationships are maintained and excellent customer service is provided.
  • Provide support and resolution in the difficult customer situations.
  • Participate in quarterly customer reviews as necessary.
• 20% Review Departmental Performance
  • Develop goals for the team that align with the strategic goals of the department.
  • Review progress of the team and department on a regular basis.
  • Determine areas of risk and deficiency.
• 20% Implement and Execute Action Plans
  • Develop and execute plan for team to meet departmental goals.
  • Develop methods/checkpoints to validate progress and performance.
  • Determine root cause of deficiencies and methods to avoid/reduce risks.
  • Implement corrective action procedures to bring departmental performance back in line with the goals.
• 10% Determine and Implement Process Improvements to Positively Impact Efficiency and Productivity
  • Work with various parties to look for improvements in all aspects of move management.

• University/college degree preferred.
• Excel skills preferred.
• Strong analytical skills.
• Access skills preferred.
• Strong written and oral communication.
• Analytical - understanding of rev. expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
• Basic knowledge of country geography.
• Organization - time management, setting priorities, multi-tasking, deadline oriented.
• Teamwork and ability to work with different cultures.
• Results-oriented.
• Computer skills - mainframe experience a plus, Microsoft Office and Outlook, Excel and Access proficient.

• Position Title: Manager, Operations
• Salary Range: $80,000-$90,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off,  Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part‑time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial intelligence tools may be used to assist with administrative tasks such as note taking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

This posting reflects an existing vacancy within our organization.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://(Use the "Apply for this Job" box below)..

If you need a reasonable accommodation because of a disability or any part of the employment process, please send an email to Human Resources at  and let us know the nature of your request and your contact information.