Leasing Manager

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Overview

Are you passionate about customer service and eager to play a key role in the leasing process? We’re looking for a dedicated and energetic Leasing Manager to join our team! If you're a proactive leader with a strong focus on customer satisfaction and team success, this could be your next exciting career move!

Benefits of Employment

• Pay $21.00 - $24.00 per hour
• 20% Rent Discount
• $100 New Lease Commissions
• Property Staff Shared Renewal Commissions – paid monthly
• $300 Morgan Essentials – paid quarterly
• Employee referral payment program (as much as $750)
• Education/Tuition Reimbursement Program
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and short-term disability
• Retention Plan – 401(k) Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available!

What You’ll Be Doing

As the Leasing Manager, you will oversee and manage a team of leasing consultants, driving efforts to attract and retain residents, ensure smooth lease signings, and create a welcoming environment for all prospects and current residents. You will be responsible for developing leasing plans, mentoring your team, and collaborating with other departments to ensure success in occupancy goals and resident retention.

Essential

Job Duties Leasing and Resident Retention

• Perform all activities related to apartment rentals, move‑ins, resident insurance, and lease renewals as needed.
• Develop and implement a leasing plan to attract new residents and retain current residents.
• Follow up with prospects, on unit inspections, thank you notes, approval letters, phone calls, and lease signing schedules.
• Assist with the Renter’s Advantage Program where required.
• Promote resident retention programs and coordinate resident activities.

Reporting, Tracking and Filing

• Update and ensure the accuracy of the application tracking log, daily vacancy reports, and activity sheets.
• Alert maintenance staff of move‑in and turn schedules.
• Take overall responsibility for applicant files, including initial approval on all paperwork and verifications.
• May compile and submit weekly property reports.
• Ensure that applicants are set up properly and all monies are processed within 24 hours.
• Present files to the Property Manager for final approval.

Managing and Motivating the Leasing Team

• Develop and maintain a positive team environment among the leasing staff.
• Create monthly schedules for leasing staff and direct the team to achieve property occupancy goals.
• Provide training and instruction to leasing staff, including proper methods of processing paperwork, tracking traffic, and meeting goals.
• Mentor and develop the leasing team.
• Manage the sales process, assign goals to the team, and ensure the plan is executed.

Outreach and Marketing

• Assist in all aspects of marketing, including outreach, updating social media sites, shopping competitive communities, and preparing market surveys.
• Maintain the outreach file for the property.

Managerial Duties

• Directly supervise two or more non‑supervisory employees.
• Interview, hire, and train employees; plan, assign, and direct work.
• Appraise performance; reward and discipline employees.
• Address complaints and resolve problems.
• Supervise leasing personnel to ensure complete applicant files.

Compliance

• Adheres to federal and state Fair Housing Laws and all company policies.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

What We’ll Expect From You

• Associate degree (A.S., A.A.) from a two‑year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service training required.
• Prior experience in property management or managerial experience in a sales or customer service role.
• May require valid driver’s license, along with good driving record and auto insurance, if traveling to multiple properties.
• Outstanding interpersonal and communication skills to interact with both residents and office staff.
• Strong attention to detail and problem‑solving skills…