General Manager​/Chief Executive Officer

The General Manager/Chief Executive Officer (CEO) serves as the chief executive and administrative officer of Citilink (Fort Wayne Public Transportation Corporation) and is responsible for providing visionary leadership, strategic direction, and executive oversight of all agency operations.

Reporting directly to the Citilink Board of Directors, the CEO ensures the organization fulfills its mission of Linking People to Life by delivering safe, reliable, financially responsible, and customer-focused public transportation services.

The CEO is responsible for balancing long-term strategic planning with daily operational excellence while fostering a culture of safety, accountability, innovation, transparency, and continuous improvement.

This position provides executive leadership, direction, and oversight for all agency operations and activities, including Operations, Maintenance, Human Resources, Finance, Safety & Security, Planning, Marketing, Customer Service, Information Technology, Procurement, and Capital Projects.

The CEO serves as the primary representative of Citilink with elected officials, government agencies, regional partners, community organizations, labor representatives, the media, and the public.

The position requires exceptional executive leadership, sound financial stewardship, labor relations expertise, political acumen, and extensive knowledge of the public transportation industry.

Salary Range: Expected hiring range: $160,000 - $185,000 depending on qualifications, education, and experience..

Citilink connects people across Fort Wayne and Allen County to work, education, health care and everyday life. Northeast Indiana is the fastest growing regions in the country. The agency has an opportunity to strengthen the service riders rely on today while developing new private and public partnerships and ways to meet changing travel needs.

The next CEO will lead that work with a tenured and committed team. Fort Wayne offers the energy of a growing city and the relationships of a close-knit community. For a leader who wants to see the results of their work in people’s daily lives, Citilink is a meaningful place to lead.

• Provide strategic leadership to achieve the goals approved by the Board of Directors.
• Develop and implement long-range strategic plans that support organizational growth, service improvements, fiscal sustainability, and community mobility.
• Foster a culture built on safety, accountability, innovation, transparency, fairness, teamwork, and exceptional customer service.
• Serve as the chief advisor to the Board of Directors.
• Keep the Board fully informed regarding agency performance, financial condition, strategic initiatives, risks, and emerging opportunities.
• Develop and execute strategic initiatives that improve public transportation throughout Fort Wayne and Allen County.
• Lead organizational change initiatives that improve efficiency, customer experience, employee engagement, and financial sustainability.
• Serve as chief financial steward of the agency.
• Develop, recommend, and administer the annual operating and capital budgets
• Provide executive oversight for all transit operations to ensure safe operations, reliable service, on-time performance, ADA compliance, customer satisfaction, operational efficiency, asset management, emergency preparedness, service planning, and continuous operational improvement.
• Promote a safety-first culture throughout the organization by ensuring compliance with all applicable safety regulations and standards, including Public Transportation Agency Safety…