Terminal Manager

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally.

Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!

Position:Terminal Manager

Location: Ft Wayne, IN

Job :1768-Parker

# of Openings:1

The Terminal Manager is responsible for leading and overseeing the daily operations of a transportation terminal. This includes managing personnel, coordinating logistics, ensuring safety compliance, and fostering a productive work environment. This position reports to the Regional Vice President.

• Financial Oversight: Manage budgets, control operating costs, track cash flow, and set competitive pricing for services. Oversee payroll-related processes, including reviewing and approving employee timecards, monitoring labor costs, and managing overtime to ensure operational efficiency and compliance.
• Operations & Dispatch
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  Supervise daily towing, roadside recovery, and vehicle impound operations. Manage incoming dispatch calls from private motorists, commercial accounts, and local police departments. Supervise and optimize terminal operations to ensure efficiency, safety, and regulatory compliance. Schedule and coordinate trucks, drivers, and support staff to meet operational demands. Step in during major recovery operations, accidents, or urgent operational bottlenecks
• Staff Management: Hire, train, schedule, mentor drivers, operators, and yard personnel. Conduct regular team meetings to share updates and address concerns. Manage on-call rotations for emergency and after-hours response. Promote a positive workplace culture and support employee development.
• Fleet Maintenance: Ensure all tow trucks and recovery units stay up to date on inspections, maintenance, and Driver Vehicle Inspection Reports (DVIR). Coordinate fast repairs with internal mechanics or external vendors.
• Safety & Compliance: Enforce federal, state, and local safety rules, including Federal Motor Carrier Safety Administration (FMCSA) and Hours of Service (HOS) regulations. Conduct safety briefings and maintain clean driver qualification files.
• Customer & Municipal Relations: Serve as the primary liaison with customers, carriers, and stakeholders to facilitate smooth transactions. Resolve customer service complaints professionally. Act as the primary contact for local law enforcement agencies, property managers, and commercial accounts.

Human Resources Support– Active partner with HR. Participate in recruiting, virtual job fairs, interviewing, onboarding, and employee orientation. Track employee certifications, drug testing, and safety training requirements.

• Coordinate uniforms, badges, and employee documentation.
• Address attendance, conduct, communication, performance, policy concerns, prepare corrective-action document in coordination with Human Resources
• Track performance…