Retail Associate Covington Plaza

Position: Retail Associate - Full Time (Covington Plaza)

Retail Associate - Full Time (Covington Plaza)

Join to apply for the Retail Associate - Full Time (Covington Plaza) role at Goodwill Industries of Northeast Indiana, Inc.

Goodwill Industries of Northeast Indiana, Inc. is looking for Retail Associates for our stores in Fort Wayne, IN!

If you’re looking for the run of the mill retail job, this isn’t it. If you want to serve your community while building your career with an eco-friendly organization, then this might be the perfect opportunity for you!

Goodwill’s mission is to Empower and prepare people for independence through training, personal growth and work. Goodwill stores support this mission by collecting and selling goods donated by the community.

Essential Functions

• Operates cash register, gives correct change and receipt, and bags purchases.
• Accepts credit cards for purchase according to established procedures.
• Watches for illegal activity and alerts management.
• Keeps cash register area orderly and stocked with necessary supplies.
• Maintains floor and fitting rooms during business hours.
• Refers customer problems to management.
• Sorts, hangs, tags and clothing donations according to established guidelines.
• Pulls items according to established procedures.
• Meets established production standards.
• Heavy lifting, pushing and pulling required.
• Handles all aspects of customer service in a professional manner.
• Follows all safety rules and practices.
• Performs all other duties as may be assigned by management in the process of carrying out the mission of Goodwill Industries.
• In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.

Non‑essential Functions

• Assists customers in locating merchandise and prices.
• Displays merchandise in windows/display cases.
• Answers telephone and other inquiries regarding donation sites/policies.
• Attends monthly store meetings.

ATTENDANCE

Goodwill, your co‑workers, and our customers depend on you to be at work as scheduled. An assigned rotation allows you to plan around your work schedule.

JOB PERFORMANCE

Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter, by the Store Manager.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION

No specialized educational requirements; will train.

EXPERIENCE

Minimum of three months working experience required.

KNOWLEDGE / SKILLS / COMPETENCIES

• Ability to make change.
• Basic literacy (to complete forms).

CREDENTIALS / LICENSES / SCREENING REQUIRE3>

• Subject to background check
• Ability to work flexible hours, including weekends and evenings.
• Ability to work within the team concept
• Subject to random alcohol and drug testing as specified in the Drug‑Free Workplace Program.
• Fully comply with Goodwill’s Code of Ethics.

COMMUNITY INTERACTION

Contact with customers, donors, and co‑workers.

EQUIPMENT

• POS terminal, credit card machine.
• Carts, z‑racks, gaylord boxes.
• Gloves for sorting donations.
• Tagger guns.

COMPLEXITY

Work that is routine or repetitive, requiring the use of numerous readily understood rules and procedures in which the employee may make decisions that could affect the efficiency, accuracy, or correctness of work.

CONFIDENTIALITY

Confidential information involved.

WORKING CONDITIONS PHYSICAL ACTIVITIES

• Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
• Considerable: talking.
• Moderate: crouching, hearing, and stooping.
• Occasional: none.
• Nominal: crawling, kneeling, climbing, and repetitive motions.

OTHER ACTIVITIES

N/A

PHYSICAL REQUIREMENTS

Heavy work:
Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects. The ability to fully perform lifting and moving duties is mandatory.

ENVIRONMENTAL CONDITIONS

The worker is subject to indoor environmental conditions.

CODE OF ETHICS

All employees are responsible for being knowledgeable about Goodwill’s code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in…