Retail Associate Glenbrook Commons

Retail Associate – Full Time (Glenbrook Commons)

Goodwill Industries of Northeast Indiana, Inc. is looking for Retail Associates for our store in Fort Wayne, IN.

If you’re looking for a run‑of‑the‑mill retail job, this isn’t it. If you want to serve your community while building your career with an eco‑friendly organization, then this might be the perfect opportunity for you!

Goodwill’s mission is to empower and prepare people for independence through training, personal growth, and work. Goodwill stores support this mission by collecting and selling goods donated by the community.

As a Retail Associate, you are the face of the organization. You will assist customers with purchases, operate the cash register accurately and effectively, maintain the sales floor, stock and organize merchandise, sort and grade donations, price items for the sales floor, and issue tax receipts to donors.

• Operate cash register, give correct change and receipt, and bag purchases.
• Accept credit cards for purchase according to established procedures.
• Watch for illegal activity and alert management.
• Keep cash register area orderly and stocked with necessary supplies.
• Maintain floor and fitting rooms during business hours.
• Refer customer problems to management.
• Sort, hang, tag clothing donations according to established guidelines.
• Pull items according to established procedures.
• Meet established production standards.
• Perform heavy lifting, pushing, and pulling as required.
• Handle all aspects of customer service in a professional manner.
• Follow all safety rules and practices.
• Perform all other duties as assigned by management to support Goodwill’s mission.
• Maintain a positive, courteous, and helpful demeanor at all times when dealing with customers, donors, co‑workers, and clients.

• Minimum of three months working experience.
• Basic literacy to complete forms.
• Ability to make change.

Heavy work: pushing and pulling up to 100 pounds occasionally, up to 50 pounds occasionally, and up to 20 pounds frequently.

Ability to fully perform lifting and moving duties is mandatory.

• Competitive wages paid bi‑weekly.
• Full‑time benefits including medical, dental, vision, 401(k) plan, life insurance, Employee Assistance Program (EAP).
• Holiday pay, paid time off (PTO), and in‑store discounts.
• Set rotating schedules; no “late shift” required.

Goodwill Industries of Northeast Indiana is an equal opportunity employer. All employees are responsible for being knowledgeable about Goodwil­l’s code of ethics and for conducting themselves accordingly. All employment decisions will be administered in a non‑discriminatory manner.