E-Commerce Technician

Goodwill Industries of Northeast Indiana, Inc. is looking for an E-Commerce Technician for our Shop Goodwill/E-Commerce department in Fort Wayne, IN! As an E-Commerce Technician, you play a vital role in the success of our mission! After all the revenue generated through our online sale of donated goods help support job training and placement programs that Goodwill provides.

You can expect to participate in all aspects of online sales, from choosing which items are suitable for sale, to photography, to writing the listing and posting to the appropriate websites.

Do you have a knack for treasure hunting? Have you sold things online before? How are your photography skills? Are you friendly? Do you thrive in a fast paced and changing environment? If so, you may be perfect for this position!

Goodwill offers competitive wages and we pay bi-weekly. We offer great full-time benefits including medical, dental and vision; a 401K plan; life insurance and Employee Assistance Program (EAP); holiday pay; paid time off (PTO), and in store discounts. The Schedule is generally Monday-Friday from 8:00 AM to 4:30 PM.

• Select items for listing by evaluating and researching merchandise. Write accurate item descriptions using complete sentences and providing information such as size, color, model, material content, markings and condition.
• Photograph items ensuring they are clear and of sufficient nature to show various angles and markings.
• Post the required number of items daily and proofread them for clarity, grammar, spelling and photo quality.
• Assure items are listed with the correct weight, including the shipping package.
• Recycle/Relist unsold or unpaid items daily, placing new listing numbers on relisted items.
• Maintain the minimum average sale per item, by reviewing past auctions and choosing appropriate merchandise.
• Supports and executes all Goodwill policies and procedures.
• Follows all safety rules and practices.
• Performs all other duties as may be assigned by the E-Commerce Manager in the process of carrying out the mission of Goodwill Industries.
• In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.

• Keep area clean by unloading incoming carts and disposing of trash.
• Attend monthly department meetings.

Goodwill, your co-workers, and our customers depend on you to be at work as scheduled. An assigned rotation allows you to plan around your work schedule.

Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter by the E-Commerce Specialist.

None

Computer proficiency.

Previous computer usage required.

• Ability to demonstrate good judgment.
• Must have strong oral and written communication skills.
• Ability to complete necessary paperwork.

• Subject to background check
• Ability to work within the team concept.
• Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
• Must be well-groomed and personable.
• Must be bondable.
• Must have dependable transportation.
• Fully comply with Goodwill policy regarding values and ethical behavior with special emphasis on the Code of Ethics.

Contact with customers, donors, and co-workers.

• Computer, printer, scale
• Carts, gaylord boxes.
• Gloves for sorting donations.

Work that requires judgment, listening skills and ability to problem solve. Employee will make decisions that could affect the efficiency, accuracy, or correctness of work.

Confidential information involved.

• Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
• Considerable: talking.
• Moderate: crouching, hearing, and stooping.
• Occasional:
  Repetitive motions.
• Nominal: crawling, kneeling and climbing. Repetitive motions.

Time spent traveling on agency business is nominal.

Heavy work:
Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects. The ability to fully perform lifting and moving duties is mandatory.

The worker is subject to indoor environmental conditions.

All…