Inside Sales Representative; Fort Wayne

Responsibilities

• Communicates with customers on a daily basis to ensure objectives are understood and synchronized. Ensures shipping schedules match, resolves potential delays, addresses issues with purchase orders, communicates with trucking companies, and follows up on sales orders. Requests additional information on orders, blueprints, etc., as needed. Provides customers with information regarding past-due information, daily shipments, quality issues, production schedule and reasons for delays, continuous improvement, schedule discrepancies, and capabilities.
• Communicates with other departments within the organization to ensure shipments are on schedule, expedites parts, ensures purchased materials are on hand, ensures scheduling matches requirements, and consults on quality issues.
• Provides clerical support and other assistance to Sr. Inside Sales and Outside Sales Representatives.
• Processes EDI information used to update customer releases for specified accounts.
• Reviews and processes new purchase orders/releases.
• Enters sales order information into computer system and ensures pricing, quantities, and due dates are correct.
• Uses computer system to sort information and link it with the proper customer orders.
• Continually monitors accounts (in computer and on shop floor) to ensure correct quantities will be shipped on a timely basis.
• Prepares reports on forecasted sales orders, past-due production, component parts required, and weekly shipping goals.
• Visits customer facilities to build relationships and broaden knowledge of product usage as well as to research additional services to offer the customer.
• Reports to Vice President of Sales any perceived situation that may threaten the relationship with a customer.

• Bachelor's Degree or equivalent combination of education and experience. One to three years’ experience preferred. Basic familiarity with machinery and processes involved in production. Basic blueprint knowledge, proficiency with Windows-based computer systems must be demonstrated prior to end of orientation period.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Math
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Reasoning
  
  Skills:
  
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required include close vision and the ability to adjust focus.
• Work Environment:
  The work environment is typically moderate in noise. Limited travel may be required. Overtime is required per workload demands.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This is a full-time position.

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