Catering Sales Manager

Sales Manager

Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

What you will have an opportunity to do:

The Sales Manager is responsible for soliciting new catering accounts, the group rooms market across all segments, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client functions to ensure customer satisfaction. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Prepare correspondence to customers, internal booking reports and file maintenance.

Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required. Work with other departments within the hotel to provide quality service to customers. Attend community/social events and industry meetings. Develop/maintain knowledge of market trends, competition and customers.

Essential Functions:

• Work with VP of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals.
• Establish individual sales plans and goals for assigned market segments
• Solicit and secure new business in assigned market segments to drive group revenue to the hotel.
• Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments in and around Portland.
• Develop the existing customer base as well as acquire new accounts to expand our account base.
• Assists with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan.
• Develop expertise in assigned Group markets. (i.e. expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community)
• Work with Provenance Sales Team to develop and maintain knowledge of market trends, competition, and customers. Collaborate with teams for customer acquisition and retention.
• Participate in sales presentations, property tours, customer meetings, and business review meetings with team.
• Participate in trade shows, conventions, and promotional events within the hotel, the industry and customer organizations.
• Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly.
• Conduct regular client visits and participate in industry events.
• Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention.
• Maintain accurate and timely account activities and relevant contact information in Delphi per established standards.
• Perform other duties, projects, and reports as assigned by the Director of Sales and Corporate Office as deemed necessary to the growth of the business.
• Supervise and develop proposals and contracts; to include but not limited to negotiating contract specifics to achieve maximum profitability while satisfying customer needs as well as achieve financial goals.
• Maintain strong client and vendor relations to ensure that event specifications are communicated and executed for a successful meeting experience. This communication and execution apply to the Villa Royale and any outside service providers.
• Review sales contract as well as other important information, i.e. special concessions and attrition clauses and validate with client via turnover process.
• Accurately forecast group food and beverage revenues for assigned groups at Villa Royale within a 5% variance.
• Monitor event activities on-site to ensure accurate and timely execution of functions and activities.
• Produce and distribute event resume and communicate any changes updating information to hotel departments.
• Distribute BEO's for groups.
• Participate in site visits and planning meetings for upcoming groups
• Verify credit information submitted in the account management software system at point of turnover, to include estimated amount of billing, billing type and appropriate contact updating information as necessary until departure.
• Participate in Pre/Post-Convention meetings and review bill with client.

Other:

• Regular…