Division Training Manager

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Company: Purpose Financial/Advance America.

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,500 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

The DTM position is a multi-faceted, hands-on role responsible for performing Center Sales Manager (CSM) responsibilities while also managing the training needs of the division. This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, and card services. The DTM is responsible for the effective operation and continued growth of the Center with direction from the DDO while also providing training and leadership to all divisional employees.

This position ensures that each team member with the division is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, patience, adaptable to and a champion of change, comfortable role playing (practicing) in front of others, and a passion for sales and training is a must. This is a performance based position as measured by the center’s results.

The DTM will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The DTM will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Furthermore, this individual will train all divisional new hires, ensure completion of company wide trainings, and assist the DDO as needed in the training of new company initiatives.

Relationship Building /Customer Experience
:
Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.

Product Promoter and Sales Champion
:
Understand, recommend, and sell financial products and services to customers

• Holds team members accountable to individual and center goals
• Trains and coaches team members on effective sales techniques
• Educates new customers on product offerings and associated benefits
• Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center

Operations
:
Responsible for managing the entire P&L to meet Revenue, Expenses and CGP

• Manages the entire P&L to meet Revenue, Expenses and CGP
• Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations
• Guides daily, weekly, monthly focus of center goals and objectives
• Delegates tasks and responsibilities to appropriate team members

Training
:
Instruct and ensure team members are trained and adhere to company policies and procedures

• Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience
• Present various training programs to the division either electronically or in person
• Instruct the division on company procedures, policies, practices, and computer systems
• Assist the DDO with implementation of new or changed procedures, policies, products, or programs
• Lead by example in a hands-on and approachable manner
• Recognize and develop skills/abilities of assigned center and division employees in order to meet center, division, and Company objectives

Compliance
:
Adhere to all points of the…