Service Writer

Truck Pro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while expertly diagnosing, maintaining, and repairing diesel engines and systems.

Benefits for Service Writer/Diesel Mechanic:

• Competitive Pay
• Paid Training
• Employee Referral Bonus
• Medical, Dental and Vision
• 401K – with company match
• Paid Time Off – NO WAITING PERIOD
• Paid Holidays
• Safety Boot Purchase Reimbursement
• Unique company culture that values its people

A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.

Service Writer Responsibilities Include:

• Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
• Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
• Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
• Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
• Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
• Schedule service appointments and manage the shop's workflow to ensure efficient operations
• Coach, train, and mentor mechanics/technicians

Diesel Mechanic Responsibilities Include:

• Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
• Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
• Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
• Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
• Perform welding and driveline repairs (requires hot work awareness)
• Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
• Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures

Service Writer/Diesel Mechanic Candidates Will Have:

• Comprehensive understanding of service operations in the heavy-duty truck industry (Prior experience as a service writer or service advisor is highly desirable)
• 5+ years hands-on experience as a diesel mechanic or technician (within heavy-duty industry required )
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
• Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
• Proficiency with diagnostic software, shop management systems, and basic office software (i.e., diesel laptop, Eaton, Bendix, ABS Brakes, JPro )
• Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
• A valid driver's license and a clean driving record (required )
• Current or ability to obtain at company expense: CDL Class B or Class A (required )
• Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
• A degree or certification in diesel technology, or a related field (preferred )
• Proficient with MS Office Suite products with ability to conduct basic tasks in Excel

P hysical Requirements :

The physical demands described here are representative of those that must be met by an associate to successfully perform the primary…