Advanced Low Voltage Installation Technician

Fort Wayne, IN

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

Advanced Low Voltage Installation Technician position with New Era Technology offers you the following:

• Free Medical and Dental Benefits!!
• Vision
• 401K match

The Senior Life Safety Installation Technician will be responsible for the installation, maintenance, and service of low voltage systems within a facility. Low voltage systems include door access, surveillance cameras, intrusion alarms, fire alarm, AV, audio, paging, intercom, nurse call and network. The Senior Life Safety Installation Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company, while assuring a professional and safe working environment.

• Responsible for reading and understanding Systems Integration installation process.
• Custom fabrication and termination of cabling rack prep, multi-pins and electronic equipment racks as related to integration of professional, audio, video, lighting and computer-controlled systems.
• Assist with preventive maintenance of external and internal customer equipment.
• Must respond to all customer service-related issues promptly.
• Responsible for accurate service installation tickets, and inventory items.
• Achieve working knowledge of Company software and work within software system on a day-to-day basis.
• Work in a safe, positive manner showing respect to others and contributing to the team.
• Fully comply with Company and customer safety programs.
• Other duties as required.

• 4+ years' experience with Physical Security products - CCTV, surveillance cameras, door access, intrusion alarms and A/V.
• Excellent written and verbal communication skills.
• Must be responsible, customer service/colleague oriented, personable and well organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in using PC or Apple computers, including programs like MS Office.
• Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Must be able to work at K-12 schools.
• Must be able to work on construction sites.
• Valid and current driver’s license.
• Must have a smart phone capable of running Microsoft Company Portal and other apps deemed necessary to complete work.

• Must be able to acquire the CTS certification within 15 months of starting.
• Preferred but not required – NICET FAS, Genetec, AXIS, Avigilon and other relevant certifications.

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate…