Community Corrections Senior Monitoring Communication Specialist

Community Corrections Senior Monitoring Communication Specialist

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SENIOR MONITORING AND COMMUNICATIONS SPECIALIST

Department:
Community Corrections
FLSA Status:
Non-Exempt
Classification/Level: C4 Date: 02/2023

Under the direction of the Communications Coordinator, the Senior Monitoring and Communications Specialist assists in managing the personnel and daily operations of the Communications Division of Allen County Community Corrections (ACCC). This role directly supervises a minimum of fifteen subordinate staff to cover operations at all times (24 hours/day, 365 days/year), provides dispatch and safety services for full‑time and contract home detention officers, and assists in the real‑time supervision of approximately 500 serious and/or violent offenders on Home Detention, GPS Electronic monitoring, and Residential Services supervision, ensuring public safety.

This position is Covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Essential Functions

• Ensures procedures are followed during staff and offender communications and that pertinent information is entered into electronic monitoring software systems and databases according to established protocols.
• Responsible for training new communication staff and for developing and recommending revisions to training programs.
• Assists with the development of staff schedules, communicates all decisions among staff, approves time‑off requests, and ensures adequate coverage.
• Conducts a determination of appropriate travel routes for offenders and reports findings for offenders who violate travel parameters or who are absent without authorization.
• Assists in developing a quick reference guide for dispatch procedures.
• Assists in implementing new and updated policies and procedures, responding to staff suggestions.
• Manages the transfer of the 8 Principles of Effective Practice and ensures staff implement accompanying practices.
• Serves as on‑duty expert resource and primary compliance officer for all electronic monitoring duties, including training Monitor Technician dispatchers, troubleshooting equipment, and evaluating offender alerts.
• Assists in detailed equipment inventory processes, coordinates repairs, orders new equipment, reports lost/stolen items, and works with finance on invoicing.
• Ensures strict compliance with State laws and regulations for IN CCC regarding IDACS certification and use.
• Acts as a Monitoring and Communications Specialist in the absence of adequate staff during heavy work periods.
• Serves as the CJIS Security Officer for ACCC, ensuring compliance, providing staff/vendor access.
• On call 24 hours a day to assist communication, home detention officers and case managers on equipment and compliance concerns.
• Assists in developing emergency evacuation and disaster recovery protocols to maintain supervision of serious, violent, and high‑risk offenders.
• Functions as a senior staff member to recommend decisions regarding agency operating policies.
• Recommends disciplinary actions to the Communications Coordinator and Section Chief.
• Performs all other duties as assigned, including overtime as required.
• Uses evidence‑based practices as a guide in interactions with participants and in developing department programs.
• Models pro‑social behavior at all times.

Requirements

• Bachelor’s Degree in Criminal Justice, Public Affairs, Information Technology (IT) or related field with at least three years’ experience in criminal justice processes, legal terminology, or information technology.
• Ability to obtain Public Safety Dispatcher, Proprietary Electronic Monitoring Systems and Computer Aided Dispatching Certification within six months.
• Ability to obtain Indiana Data and Communications System/National Crime Information Center (IDACS/NCIC) Full Operator Certification within six months.
• Ability to obtain certification in Motivational Interviewing and Interpersonal Communication.
• Ability to serve as a Notary Public.
• Knowledge of electronic monitoring systems technology and ability to test and troubleshoot equipment.
• Knowledge of standard and specialized police dispatching policies and procedures set forth…