Advocate- Sexual Violence; Case Manager

Advocate - Sexual Violence (Case Manager)

Purpose

Provide comprehensive services to assist victims and survivors of sexual violence and human sex trafficking work through crisis and attain goals leading to self‑sufficiency in both residential and community settings.

Expectations of Every YWCA Staff Member

• Uphold and promote YWCA's mission.
• Maintain compliance with state standards.
• Adhere to established policies and procedures.
• Contribute to fund development efforts for support of all programs and the overall Association.
• Provide support to other departments and staff.

Essential Duties

• Work directly with victims and survivors of sexual assault by providing support, comprehensive advocacy, and connection to resources.
• Provide case management for clients based on client‑centered needs and goals; observe client’s daily living skills; redirect and/or teach skills where needed.
• Facilitate education on healthy/unhealthy relationships, support groups, life skills, and provide tools for self‑sufficiency and stability.
• Work with first responders to sexual assault (emergency rooms, law enforcement, etc.) in ensuring that survivors receive respectful and appropriate services.
• Help clients navigate resources, legal processes, prepare protective orders, and safety plans.
• Provide emotional support, while referring mental health services when appropriate.
• Work closely with other advocates and YWCA residential staff.
• Collaborate with other service providers and/or stakeholders to obtain referrals into the program.
• Refer clients, according to their specific needs, to appropriate community resources and advocate on their behalf.
• Participate in coordinated efforts through local SART teams and taskforces.
• Maintain accurate and appropriate records.
• Participate in marketing efforts of program.
• Listen and assist clients with options as client issues arise; create and maintain high quality work environment to perform at highest level.
• Transport clients in personal vehicle, as needed.
• Travel throughout YWCA Northeast Indiana service area to provide services and network with other providers.
• Participate in On‑Call rotation to ensure support is available for program outside of business hours.
• Other duties as assigned to meet the organization's goals.

Requirements

Education

• Bachelor's in Social Work, Human Services, or related field, or equivalent education and experience.
• CPR and First Aid certifications within first year of employment.
• Core
  40 Sexual Assault Victim Advocate training within 6 months of employment.

Knowledge and Experience

• Knowledge of trauma including sexual abuse, domestic violence, intimate partner violence, and human trafficking issues and patterns and their effects on men, women and children.
• Proven ability to effectively and respectfully interact with diverse populations, including clients, co‑workers, and agencies using trauma‑informed approaches.
• Experience in crisis intervention, networking, team building, and public speaking.
• Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
• Ability to exercise independent judgment and discretion when handling confidential or sensitive matters.
• Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
• 1‑3 years of general office experience, including reception and telephone duties.
• 1‑3 years of experience with general office equipment (copiers, printers).
• Accurate, organized, and detail‑oriented, with ability to work under pressure and shift priorities in response to changing needs.
• Must comply with organization's policy of automobile insurance: must have a valid driver's license and personal automobile insurance coverage.
• Flexibility to change work hours as needed.

Physical/Mental Essential Requirements

• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
• Full range of body motion including manual and finger dexterity and eye‑hand coordination.
• Requires corrected vision and hearing to normal range.
• Must drive personal vehicle frequently throughout 6‑county service area.
• Ability to sit at a computer work…