Residential Services Officer

Community Corrections - Department, 201 West Superior Street, Fort Wayne, Indiana, United States of America

Posted Friday, January 2, 2026 at 5:00 AM

RESIDENTIAL SERVICES OFFICER

Department:
Allen County Community Corrections
FLSA Status: NON-Exempt
Classification/Level: C3 Date: 02/2023

Under the direction of the Residential Services Officer Shift Supervisor, the Residential Services Officer is responsible for maintaining security and monitoring adherence to program rules within the ACCC Residential Services Facility. The Residential Services Officer oversees activities of facility residents, assists in maintaining the safety, security and sanitation of the facility, and monitors participant conduct to ensure compliance with all ACCC policies and procedures.

This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

• Maintains interior security of the facility, including monitoring surveillance cameras and door controls.
• Conducts patrols and routine searches of all dormitories and searches participants for contraband.
• Maintains accurate accounting of all participants.
• Ensures compliance with facility rules and regulations, and monitors participant compliance with individual treatment plans, recording and reporting inappropriate behavior to case managers and/or supervisors as required.
• May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand.
• Documents/logs all activity during shift, noting pertinent information for subsequent shifts.
• Supervises and distributes meals.
• Ensures participants receive proper medical attention as needed and supervises work details and other activities in and around the facility, ensuring proper and timely completion.
• Verifies participant release from facility for work, counseling, and approved requests; checks residents in/out following prescribed procedures.
• Operates portable Alco Sensor and collects urine samples of same gender participants as required.
• Assists participants in role‑playing difficult situations to achieve a more positive result.
• Identifies challenges quickly and efficiently, facilitates the flow of information, and communicates concerns to the immediate supervisors.
• Maintains awareness of all Residential Facility policies, procedures, and protocols, including compliance with PREA policies.
• May periodically testify in court or disciplinary hearings as required.
• Ensures participants are treated with respect while having the ability to influence and support behavior change through Evidence-Based Practices.
• Attends meetings and training sessions as required.
• Routinely makes database (SRS) entries for documentation purposes.
• Assists in the execution of mandatory safety drills as needed.
• Assists in ensuring all food, safety and sanitation procedures are followed for the Residential Facility.
• Answers telephone and greets visitors as assigned, providing information and assistance, taking messages and directing to appropriate individual or department. Reports inquiries regarding individual participants and facility activities to Residential Services Officer Shift Supervisor.

Performs all other duties as assigned.

• Uses principles of evidence‑based practices as a guide in interactions with program participants and in the development of department programs.
• Must model pro‑social behavior at times and in all places.

• Extensive experience working in a law enforcement and/or criminal justice environment, with focus on community‑based supervision preferred. Experience working in a residential environment preferred.
• High School Diploma or equivalent required;
  Associates in Criminal Justice is preferred.
• Previous experience with case management/supervision of criminal offenders preferred.
• Ability to obtain Motivational Interviewing internal certification.
• Ability to obtain Crisis Intervention Training (CIT) certification as assigned.
• Ability to obtain Criminal Justice Risk Assessment (IRAS) instrument training/application certification.
• Ability to use all assigned uniforms and/or equipment as assigned.
• Ability to obtain required training certificates…