Receptionist, Customer Service​/HelpDesk

Bespoke Hotels values a dedicated and customer‑focused team.

We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture.

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.

• Be familiar with daily operations, including arrivals, departures, and special requests.
• Handle guests promptly upon arrival and departure, following Company Standards for check‑in and check‑out procedures.
• Understand guests’ requirements during check‑in and check‑out.
• Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
• Demonstrate working knowledge of all hotel services and local area to assist guests effectively.
• Keep the team updated by attending daily meetings.
• Maximise sales through upselling, using incentives and promotions.
• Respond promptly, courteously and efficiently to all customer enquiries and booking requests.
• Resolve customer complaints promptly.
• Operate the telephone system in line with operating and Company Standards.

• Experience in a hotel or customer‑related role.
• Excellent customer service skills and strong organisational abilities.
• Decision‑making ability in a fast‑paced environment.
• Effective communication with colleagues and guests.
• Proficiency with phone and computer systems.