Junior IT Support Technician

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.

It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Location:

Scotland – Fort William

Level 1 hand & foot support

Language should be strong

We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption

• Provide first-line support for end users via phone, email, or ticketing system
• Troubleshoot and resolve common IT issues, including:
• PC and laptop problems
• Password resets and account access issues
• Software installation and basic configuration
• Network connectivity (Wi-Fi, VPN)
• Set up and prepare IT equipment (laptops, desktops, mobile devices)
• Assist with onboarding and offboarding of employees (user accounts, hardware setup)
• Log, track, and update support tickets in the IT service management system
• Escalate more complex issues to senior IT staff when required
• Maintain basic documentation and user guides

• Basic understanding of Windows operating systems and Microsoft 365
• Familiarity with common IT tools (e.g., email, printers, VPN, Teams)
• Good problem-solving and troubleshooting skills
• Strong communication skills with a service-minded attitude
• Ability to work independently and as part of a team
• Relevant IT education or certification (or equivalent experience)

• Experience with ticketing systems (e.g. Service Now)
• Basic knowledge of Active Directory or user management
• Prior experience in a helpdesk or support role
• Customer-focused and patient
• Organized and detail-oriented
• Willingness to learn and develop IT skills

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.