Store Manager - GO Express

Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

• Effectively running all store operations to ensure meeting or exceeding sales and KPI targets, set clear sales goals, track performances while evolving processes to ensure continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training and developing your team, building a motivated and high performing team to increase store success.
• Analyse sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases using the latest visual merchandising techniques; ensure merchandise displays are attractive and align to brand guidelines.
• Ensure your teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures and regulatory requirements.
• Monitor and control store expenses to stay within budget and ensure compliance with health and safety regulations.
• Role objectives and KPIs: contribute to achieving or exceeding the store’s monthly sales target; drive additional KPIs including, but not limited to, Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction or engagement survey results meet or exceed company benchmarks;
  
  ensure operational costs stay within the allocated budget.

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of the latest trends and competitors.
• Strong leadership skills with experience coaching and developing a strong team.
• Strong communications skills with a proven track record of managing and exceeding sales targets and KPIs.
• Experience in analysing reports and making commercial decisions; keen eye for detail and commerciality.
• Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Footpatrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality partners through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through TELUS Health; health cash plans.
• Wide range of internal development courses and access to apprenticeships and accredited qualifications (England Only).
• Company sick pay, health care cover, discounted gym memberships at JD Gyms, life assurance.
• Access to colleague networks and opportunities to volunteer and contribute to JD Foundation; employer engagement forums to influence positive change.
• Incremental holiday allowance.